The Salvation Army Australia Tech Stack

Faith-based social services organization operating humanitarian programs across Australia

Non-profit Organizations Australia 1,001–5,000 employees Founded 1865 Nonprofit

The Salvation Army Australia operates a multi-service nonprofit spanning support, healthcare, and employment programs. The tech stack—Workday, Blackbaud CRM, ServiceNow, Genesys, and Staffbase—reflects operational infrastructure typical of large service delivery organizations managing case work, donor relations, and workforce scheduling. Current hiring velocity is accelerating across support (largest cohort), sales, and healthcare roles, with active projects centered on housing support, employment pathways for indigenous participants, and financial hardship relief. Pain points cluster around budget/wage cost management, service-gap closure, and compliance demands in case management and child safety.

Tech Stack 20 technologies

Core StackWorkday Windows Server Active Directory ServiceNow Adobe Creative Cloud Microsoft Office Word Excel PowerPoint Outlook Genesys Blackbaud CRM Microsoft 365 Windows 10 Chi SharePoint Staffbase eBay Teams

AdoptingKronos

What The Salvation Army Australia Is Building

◆Challenges

Financial hardship
Exceeding required targets
Service gaps
Housing instability
Achieving sales and surplus targets
Supporting youth homelessness
Managing budgets and wage costs
Risk management in case management
Child safety compliance
High pressure complex demands

▲Active Projects

Moneycare program
Tsa strategic plan
Housing support program
Red shield appeal
Development of governance documents suite
Internal compliance review plans
Embed rap initiatives into employment plus
Case plan development
Building new iea team
Source employment opportunities for indigenous participants

Hiring Activity

Accelerating320 roles · 150 in 30d

Department

Support

110

Sales

Healthcare

Ops

Finance

Legal

Social

Seniority

Mid

134

Junior

Manager

Senior

Lead

Intern

Notable leadership hires: Practice Lead

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About The Salvation Army Australia

The Salvation Army Australia is a Christian nonprofit delivering spiritual and humanitarian services across the country. Operating in 128 countries globally, the Australian branch provides diverse community programs including housing support, employment assistance, youth homelessness services, and financial hardship relief. The organization operates at scale with 1,001–5,000 employees and currently maintains 324 active job openings, with 146 posted in the last 30 days. Core platforms include Workday for HR/payroll, Blackbaud CRM for donor and participant management, ServiceNow for case and ticketing operations, and Genesys for contact center delivery.

Company Size1,001–5,000 employees

Founded1865

Hiring MarketsAustralia

Frequently Asked Questions

What is The Salvation Army Australia's tech stack?

Primary platforms: Workday (HR/payroll), Blackbaud CRM (donor/case management), ServiceNow (operations), Genesys (contact center), Microsoft 365 suite (Office, Teams, SharePoint), Active Directory (identity), Staffbase (internal comms). Recently adopting Kronos (workforce scheduling).

What programs is The Salvation Army Australia working on?

Active initiatives include housing support programs, employment pathways for indigenous participants, moneycare financial hardship relief, youth homelessness services, and internal governance/compliance framework development.