Disability and support services nonprofit operating across six U.S. states
Rise Services is a 1,001–5,000-person nonprofit delivering disability and support services across Arizona, Idaho, Oregon, Utah, Florida, and Missouri since 1987. The tech stack is heavily Azure-dependent (SQL Database, Functions, Cosmos DB, Logic Apps, Application Insights) paired with operational tools (UKG for payroll, NetSuite for finance, Zendesk for case management), suggesting a mature infrastructure focused on compliance, billing, and service coordination. Hiring velocity is decelerating but still active across support (114 roles) and healthcare (73 roles), with acute pain points in staffing, compliance, and documentation—indicating the organization is scaling operations while managing operational friction typical of human-services nonprofits.
Notable leadership hires: Clinical Director, Executive Director, Residential Assistant Director, Residential Director, Assistant Director
Rise Services provides person-centered disability and support services for children, adults, and families across six states. Service delivery spans in-home case management, family support programs, residential settings, and community-based interventions. The organization operates a large support and healthcare workforce (187 of 205 active roles) alongside backend operations, finance, and a small engineering team. Key operational priorities include enrollment and program development, summer and after-school offerings, and expansion of existing program reach through community outreach. Challenges cluster around compliance (licensing, state/federal regulations, cybersecurity), staffing (recruitment, training, payroll management), and service coordination across geographically dispersed locations.
Rise Services runs primarily on Microsoft Azure (SQL Database, Functions, Cosmos DB, Logic Apps, Application Insights) with AWS SES for email, plus UKG for HR/payroll, NetSuite for finance, and Zendesk for service coordination. Office 365 and Google Workspace handle productivity.
Top pain points include staffing and recruitment, compliance with state/federal licensing and cybersecurity requirements, managing high call/email volume, payroll and billing documentation, and coordinating services across multiple family cases in geographically distributed regions.
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