Richpanel Tech Stack

AI-powered customer support platform for ecommerce brands

Software Development San Jose, California 11–50 employees Founded 2020 Privately Held

Richpanel is a customer support platform built on Vue, React, and Node.js serving 2,000+ ecommerce teams. The hiring mix—sales-heavy with 4 open roles against 2 in engineering—reflects a partner-led growth phase, supported by active projects in partner enablement and ecosystem development. Internal pain points center on scaling (product scaling, partner channel expansion, churn reduction), suggesting the company is navigating the transition from product-market fit to operator-grade distribution.

Tech Stack 11 technologies

Core StackVue React Node.js TypeScript Slack Shopify Zapier Make Webflow Discord LinkedIn

What Richpanel Is Building

◆Challenges

Limited bandwidth for demos
Culture risks
Attrition due to culture
Engagement decline
Optimizing performance across technology stack
Scaling product
Delivering fast accurate resolutions
Partner-led growth channel expansion
Partner channel scaling
Reducing churn

▲Active Projects

Partner ecosystem build
90-day l&d roadmap
Culture radar system
Engagement dashboard
Ai employee customer support platform
Knowledge base development
Product insight surfacing
Partner enablement kit development
Partner program development
Enablement kit creation

Hiring Activity

Decelerating10 roles · 2 in 30d

Department

Sales

Support

Engineering

Marketing

Seniority

Mid

Manager

Senior

Director

Lead

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About Richpanel

Richpanel provides AI-powered customer support for ecommerce brands, handling support for 2,000+ teams including many 9-figure merchants. Founded in 2020, the company operates as a lean organization (11–50 employees) based in San Jose and structured around a high-ownership model. The platform integrates with Shopify, Slack, and other ecommerce and workflow tools, and the team is actively building a partner ecosystem and enablement infrastructure. The company is privately held and profitable.

HeadquartersSan Jose, California

Company Size11–50 employees

Founded2020

Hiring MarketsIndia, United States

Frequently Asked Questions

What tech stack does Richpanel use?

Richpanel's core stack includes Vue and React for frontend, Node.js and TypeScript for backend, plus integrations with Shopify, Slack, Zapier, Make, Webflow, Discord, and LinkedIn.

What is Richpanel working on?

Active projects include partner ecosystem development, knowledge base expansion, an AI employee customer support platform, engagement dashboards, and enablement kits for partner-led growth.