RACC is Spain's dominant mobility club with over 1 million members, operating across roadside assistance, insurance, travel, and mobile services. The tech shift is significant: migrating from SAP to Microsoft Dynamics 365 Finance & Operations while adopting Azure OpenAI and ChatGPT signals a move toward cloud-native infrastructure and AI-augmented customer service. Sales-led hiring velocity (7 of 22 active roles) combined with projects around assistance-management digitalization and process automation suggests aggressive expansion into underserved segments.
RACC operates as Spain's leading automobile club and mobility services organization, serving over 1 million members with personal, family, mechanical, and emergency medical assistance. The company provides auto insurance, travel services, mobile telephony, and vehicle sales alongside its core membership offerings. Beyond consumer services, RACC operates a foundation focused on sustainable mobility and road safety, and has co-organized international motorsport championships (Formula 1, MotoGP, Rally). The organization is headquartered in Barcelona and employs 1,001–5,000 people across sales, operations, and technology functions.
RACC uses Power Platform, Power Apps, Dynamics 365, Power BI, Azure Functions, SAP, and AutoCAD. The company is actively migrating from SAP to Dynamics 365 Finance & Operations and adopting Azure OpenAI and ChatGPT.
Current initiatives include ERP migration from SAP to Microsoft Dynamics, digital culture evolution, digitalization of service processes, assistance-management tool upgrades, and cost reduction through process automation and organizational restructuring.
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