RAC Tech Stack

UK breakdown and roadside assistance with data-driven operations

Vehicle Repair and Maintenance Bescot 1,001–5,000 employees Founded 1897 Public Company

RAC operates the UK's largest breakdown service network—4,000 field responders handling roadside calls—and is shifting from reactive dispatch toward predictive operations. Active projects around demand forecasting, dynamic routing, triage automation, and a modern data stack (Snowflake, Power BI) reveal a data-driven operations push; simultaneously, ops hiring (138 roles open) dwarfs engineering (8), signaling that business efficiency and field-team scaling matter more than product velocity.

Tech Stack 32 technologies

Core StackJavaScript React Kubernetes Figma Jira Azure DevOps .NET C# Snowflake Power BI Tableau Python AWS TypeScript Next.js React Native Azure Microsoft Office Adobe Campaign HTML Jinja NET Core SQL Word Excel PowerPoint Teams GCP SCSS

AdoptingKubernetes Bloomreach CI/CD

ReplacingSQL Server

What RAC Is Building

◆Challenges

Reducing churn
Improving retention and revenue performance
Increasing first-time fix rates
Resource allocation for demand
Operational performance
Forecast accuracy
Reducing vehicle recovery
High demand for roadside assistance
Meeting demand for mercedes-benz specialist support
Migrating legacy email platform to bloomreach

▲Active Projects

Live diagnostics support for roadside teams
Weekly demand forecasting for roadside and contact centre operations
Dynamic routing model
Workforce optimisation model
Breakdown triage model
Daily demand forecasting and capacity modeling
Performance data and speech analytics coaching
Technical insights sharing
Promotional calendar management
Modern data architecture using snowflake and power bi

Hiring Activity

Steady260 roles · 85 in 30d

Department

Ops

138

Support

Engineering

Sales

Legal

Marketing

Maintenance

Product

Seniority

Mid

194

Junior

Senior

Manager

Principal

Director

Intern

Lead

Notable leadership hires: Delivery Lead

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About RAC

RAC provides breakdown cover, roadside assistance, and motoring services across the UK. Founded in 1897, the company operates a large field workforce dispatched to handle vehicle emergencies and repairs. Beyond breakdown services, RAC offers vehicle insurance, telematics, and connected-car products aimed at both private and business drivers. The business is publicly listed and headquartered in Bescot, employing 1,001–5,000 staff. Current strategic focus centers on expanding from breakdown leadership into broader driving services and improving operational metrics around first-time fix rates, resource allocation, and demand forecasting.

HeadquartersBescot

Company Size1,001–5,000 employees

Founded1897

Hiring MarketsUnited Kingdom

Frequently Asked Questions

What tech stack does RAC use?

Core stack: JavaScript, React, Azure, Kubernetes, .NET/C#, SQL, and Snowflake. Also uses Power BI for analytics, React Native for mobile, and Adobe Campaign for marketing. Currently adopting Bloomreach (replacing legacy email) and CI/CD practices.

What is RAC working on?

Active initiatives include live diagnostics for roadside teams, weekly and daily demand forecasting, dynamic routing and workforce optimization, breakdown triage automation, and migration to a modern data architecture using Snowflake and Power BI.