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Carglass® Germany Tech Stack
Vehicle glass repair and ADAS recalibration network across Germany
Carglass® Germany operates a distributed service model: 410 physical service centers staffed by ~1,950 technicians, plus 210 contact-center agents handling ~1.4M customer interactions annually, and 170+ mobile repair units. The tech stack—Oracle E-Business Suite, Salesforce, ServiceNow, AWS, Power BI, Qlik Sense—reflects a mid-market operations org managing logistics, call routing, and claims processing at scale. Hiring is heavily operations-focused (128 of 161 open roles), with concurrent infrastructure pain around AWS scaling and manual provisioning, suggesting active backend migration or capacity expansion.
Tech Stack 29 technologies
Core StackJava AWS Terraform Jira Confluence Python Oracle Playwright Salesforce Power BI ServiceNow JavaScript Microsoft Office PowerPoint Excel HTML CSS SQL Bash Word Outlook Oracle E-Business Suite Git Qlik Sense SPSS R Instagram Meta
What Carglass® Germany Is Building
◆Challenges
- Building modern it service management
- Expanding data domains
- Optimizing central controlling processes
- Vendor contract management
- Optimizing website content
- Recruiting and onboarding
- Payment denial processing
- Maintaining stable aws environment
- Scaling aws infrastructure
- Reducing manual infrastructure provisioning
▲Active Projects
- Service strategy development
- Strategic testing of new services
- Cross-functional project coordination of planning processes
- Expansion of new data domains
- Zukunftstag coordination
- Rollout of new services
- Service based invoicing & control
- Website content optimization
- Social media campaigns
- Digital communication automation
Hiring Activity
160 roles · 75 in 30d
Department
Seniority
Notable leadership hires: Contact Center Lead
Company intelligence
