AI receptionist for NHS primary care, handling patient triage and scheduling
QuantumLoopAI operates EMMA, an AI receptionist built specifically for UK general practice. The tech stack—Azure cloud infrastructure, LLaMA/Mistral/GPT LLMs, voice integration, and RAG systems—reflects a company scaling a production telephony and triage system across hundreds of surgeries. Active hiring leans engineering-heavy (7 of 15 roles) with infrastructure and LLM pipeline work dominating projects, signaling focus on reliability and adoption velocity rather than feature breadth.
QuantumLoopAI is a UK healthtech company providing an AI receptionist system (EMMA) to NHS primary care practices. The product answers patient calls during surgery hours, triages both clinical and administrative enquiries, and integrates with NHS clinical systems including Accurx. Practices adopting EMMA report call-handling cost reductions of up to 80%. The company operates at scale—EMMA serves over 2 million NHS patients across hundreds of surgeries and primary care networks. QuantumLoopAI holds DTAC certification and meets NHS clinical safety standards. The business model targets GP surgeries, primary care networks (PCNs), and integrated care boards (ICBs) seeking to reduce call demand and improve patient access.
EMMA runs on LLaMA, Mistral, and GPT models, supported by RAG (retrieval-augmented generation) systems. The stack deploys on Microsoft Azure cloud infrastructure with monitoring via Azure Monitor and Application Insights.
EMMA serves over 2 million NHS patients across hundreds of GP surgeries and primary care networks, making QuantumLoopAI the most widely adopted AI receptionist in UK primary care.
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QuantumLoopAi's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →
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