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Plivo Tech Stack

AI voice and chat agent platform for omnichannel customer engagement

Technology, Information and Internet Austin, Texas 201–500 employees Founded 2011 Privately Held

Plivo operates a cloud communications platform (REST API, SIP, WebRTC) now pivoting toward AI-driven agent deployment across phone, chat, SMS, email, and messaging apps. The tech stack reflects this shift: LangChain, Pinecone, and OpenAI sit alongside legacy telecom infrastructure (SIP, VoIP). Active projects emphasize AI agent platforms and internal automation, while pain points cluster around manual workflows (ticket classification, DSAT analysis, support routing) — the exact friction points that agents are meant to eliminate.

Tech Stack 41 technologies

Core StackPHP Python Ruby .NET Node.js Java Go Zapier Make OpenAI LangChain Pinecone Zendesk Salesforce Figma NetSuite SAP Adobe Illustrator After Effects Adobe Premiere Pro REST API XML SIP TCP/IP WebRTC ChatGPT SQL Excel Google Sheets Photoshop+9 more

What Plivo Is Building

◆Challenges

Reducing churn rate
Identifying risks and vulnerabilities
Manual support workflows
Manual ticket classification
Manual dsat analysis
Unblocking vendor processes
Accelerating customer onboarding
Telecommunications blockers
Friction points between design and engineering
Ensuring compliance for api and saas solutions

▲Active Projects

Short-form video production
Customer onboarding
Proof-of-concept projects
Product feedback loop
Ai-driven automation for internal support use cases
Custom bots or ai agents for support
Internal apps, scripts, dashboards
Ai agent deployments
Ai agents platform
Design system

Hiring Activity

Decelerating15 roles · 2 in 30d

Department

Design

4

Engineering

2

Sales

2

Security

2

Finance

1

Product

1

Support

1

Seniority

Senior

6

Junior

2

Manager

2

Mid

2

Intern

1

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About Plivo

Plivo provides cloud-native communications infrastructure with AI agent orchestration for customer-facing automation. Originally built on VoIP and SMS delivery (SIP, WebRTC, REST APIs), the product now integrates large language models and vector databases to deploy conversational agents across voice calls, web chat, WhatsApp, email, and Slack. The company serves mid-market and enterprise teams managing high-volume support and customer engagement workflows. Development is anchored in Austin, with engineering extended to India.

HeadquartersAustin, Texas

Company Size201–500 employees

Founded2011

Hiring MarketsIndia

Frequently Asked Questions

What AI tools does Plivo integrate?

OpenAI, ChatGPT, LangChain, and Pinecone. These enable semantic search and prompt-driven agent behavior on top of their core telephony and messaging APIs.