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Pep Boys Tech Stack
800+ automotive service and parts locations across North America
Pep Boys operates a large, ops-heavy retail and service network powered by SAP, Oracle NetSuite, and Salesforce—a classic enterprise stack for multi-location inventory and point-of-sale. Hiring velocity is accelerating across operations and support roles, with active recruiting 716 roles in the last 30 days. Pain points cluster around labor productivity, shop efficiency, and fleet revenue growth, suggesting internal focus on operational leverage rather than digital transformation.
Tech Stack 30 technologies
What Pep Boys Is Building
◆Challenges
- Customer complaints
- Increasing service labor sales
- Driving sales
- Improving customer satisfaction
- Rapidly changing automotive technology
- Maintaining shop productivity
- Improving shop productivity
- Sales growth
- Increase customer care and satisfaction
- Increasing fleet service revenue
▲Active Projects
- Implementation of safety procedures
- Category strategy development and annual business plans
- Implement best-in-class legal operations
- Customer service issue resolution
- Train and coach service selling associates
- Lead corporate transactions strategy
- Production of safe and healthy work environment
- Develop dashboards for merchandising kpis
- Support sku-level assortment planning
- Monitor competitor pricing
Hiring Activity
1,500 roles · 700 in 30d
Department
Seniority
Notable leadership hires: HR Director
Company intelligence
