Managed IT services and data center operations for German enterprises
Operational Services is a Frankfurt-based ICT service provider operating ~1,200 staff across 10 data centers nationwide, managing infrastructure and applications for mid-market and public-sector clients. The tech stack is heavily weighted toward enterprise platforms (ServiceNow, VMware, Microsoft 365, Azure, SAP) with no active replacements or adoptions — indicating a mature, stable operations-focused business. Hiring is predominantly senior engineering and ops roles, with a visible public-sector consulting practice emerging (dedicated Head of Public Sector, ServiceNow Consulting Lead); this suggests a deliberate push into government contracts alongside core managed services.
Notable leadership hires: Head of Public Sector, Public Sector Lead, ServiceNow Consulting Lead
Operational Services delivers managed infrastructure, data center, and application support to German enterprises across public sector, finance, logistics, automotive, and manufacturing verticals. The company operates 24/7 service desk and hosting environments in both on-premise and its own data centers, with ITIL standardization and compliance certifications (ISO 9001, ISO/IEC 27001, ServiceNow, SAP Advanced Hosting, Microsoft Gold, Google Cloud, Atlassian). Active projects include hybrid cloud solution development, complex system deployments, IT migrations, and proof-of-concept work around ServiceNow and Atlassian cloud transitions. Core pain points center on scaling public-sector business, managing multi-customer complexity, database optimization during migrations, and hybrid cloud integration across heterogeneous environments.
Core platforms: ServiceNow, VMware (vSphere, vCenter, NSX, Workspace ONE), Microsoft 365, Azure, SAP. Infrastructure: Cisco (Catalyst, Nexus, Unified Communications), Windows Server, Red Hat Enterprise Linux, MariaDB, PostgreSQL. Management tools: Jira, Confluence, PowerShell, ITIL framework.
Yes. ServiceNow is a core platform in the stack. The company holds ServiceNow certification and has a dedicated ServiceNow Consulting Lead role, with active projects including proof-of-concept and consulting engagements around ServiceNow solutions.
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