Open (YC W24) Tech Stack

AI customer support platform resolving complex issues at enterprise scale

Software Development Middletown, Delaware 2–10 employees Founded 2024 Privately Held

Open (YC W24) is an AI-driven customer support system claiming to resolve 60–80% of complex issues across phone, email, and web while cutting support costs by over 50%. The tech stack—Zapier, Make, n8n, Notion, Airtable, Supabase, Retell, HubSpot, Salesforce—reveals a young company leaning on workflow automation and existing CRM infrastructure rather than custom-built primitives. The hiring pattern is heavily sales-first (5 of 8 roles), with senior-level gatekeeping (4 of 8), signaling a GTM-driven YC trajectory focused on landing enterprise logos.

Tech Stack 16 technologies

Core StackZapier Make n8n Airtable Supabase Retool Gong HubSpot Salesforce Adobe Photoshop Adobe Illustrator Adobe InDesign Sketch Notion Webflow LinkedIn Sales Navigator

What Open (YC W24) Is Building

◆Challenges

Capturing raw gtm noise
Turn raw gtm noise into structured system
Messy high-volume information
Scaling gtm function
Complex customer communication
Expanding pipeline

▲Active Projects

Build open's gtm intelligence layer
Turn gong calls into structured insights
Design systems that ingest customer conversations
Sales motion definition
Ai-powered customer support infrastructure
Internal tools automations
Auto-surface account intel to aes in real time
Run experiments to improve top-of-funnel reach
Sales playbook development
Pipeline building

Hiring Activity

Accelerating8 roles · 7 in 30d

Department

Sales

Marketing

Design

Seniority

Senior

Mid

Junior

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About Open (YC W24)

Open is a pre-seed-stage AI customer support platform founded in 2024 and part of Y Combinator's Winter 2024 cohort. The product automates support triage and resolution for enterprise customers, handling incoming requests across multiple channels and routing complex issues appropriately. The company is headquartered in Middletown, Delaware, with current hiring spanning the Netherlands, Estonia, Romania, India, Poland, and Jordan. The project roadmap focuses on building GTM infrastructure (sales intelligence layers, account intel surfacing to AEs, pipeline-building experiments) and engineering the core support automation system that converts customer conversations into actionable insights.

HeadquartersMiddletown, Delaware

Company Size2–10 employees

Founded2024

Hiring MarketsNetherlands, Estonia, Romania, India, Poland, Jordan

Frequently Asked Questions

What tech stack does Open use?

Open's stack centers on workflow automation (Zapier, Make, n8n), data & CRM tools (HubSpot, Salesforce, Airtable, Supabase), and conversation intelligence (Gong). Design tools include Webflow, Sketch, and Adobe Creative Suite.

What is Open working on?

Core projects include AI-powered customer support infrastructure, converting Gong call recordings into structured insights, building a GTM intelligence layer, and surfacing account intel to sales teams in real time. Internally, the team is running top-of-funnel experiments and developing sales playbooks.