Onsitego Tech Stack

Device warranty, protection plans, and repair logistics across India

Consumer Services Mumbai, Maharashtra 1,001–5,000 employees Founded 2010 Privately Held

Onsitego operates a service logistics platform for device repairs and warranty administration, anchored in SQL and integrated with CleverTalk for customer retention — but the tech stack reveals operational maturity constraints. The hiring mix (12 ops, 7 sales, 5 support, 4 product) signals a company scaling service-center network density over product velocity. Active projects span AI POC for field operations and bulk diagnostics, while pain points cluster around service-center management, escalation handling, and invoicing — typical of a physical-services business trying to digitize.

Tech Stack 12 technologies

Core StackLucidchart Figma Jira Confluence Google Analytics Excel Tally Microsoft Office SQL CleverTap ChatGPT Claude

What Onsitego Is Building

◆Challenges

Managing service center network
Improving service quality and efficiency
Improving service center performance
Escalation handling
Complex data and ambiguous business questions
High-stakes decision-making
Highly regulated, hyper-competitive landscape
Hr operations efficiency
Cost cutting of maintenance activities
End-to-end invoicing and reconciliation

▲Active Projects

Service center network creation
Create and manage a service center network
Improve service quality and efficiency
Business application development
Data source integration
Ai poc development for on-ground operations
Bulk diagnosis and qc reporting for enterprise laptops
Onsite service coordination
Warranty and damage protection programs

Hiring Activity

Steady35 roles · 10 in 30d

Department

Ops

Sales

Support

Product

Executive

Finance

Logistics

Seniority

Senior

Mid

Manager

Lead

Junior

Notable leadership hires: Regional Lead

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About Onsitego

Onsitego is India's device service provider, offering repair logistics, protection plans, and warranty administration for personal electronics and appliances. Founded in 2010 as a pick-and-drop mobile repair service, the company has expanded to include multi-brand repair and protection products sold through retail partnerships. Operations center on a service-center network across India, with scale in the 1,001–5,000 employee range. Revenue model combines direct protection-plan sales, retailer partnerships, and service delivery through owned and managed service centers.

HeadquartersMumbai, Maharashtra

Company Size1,001–5,000 employees

Founded2010

Hiring MarketsIndia

Frequently Asked Questions

What tech stack does Onsitego use?

Core tools include SQL for data, Excel and Tally for operations, Jira/Confluence for project management, Figma and Lucidchart for design, CleverTap for customer engagement, and AI integration via ChatGPT and Claude for POC work.

What is Onsitego working on?

Active projects include service-center network creation, AI POC for field operations, bulk diagnostics and QC reporting for enterprise laptops, warranty/protection programs, and data integration for invoicing and escalation handling.