UK new-home warranty and insurance provider with 80+ years in construction assurance
NHBC insures and inspects new homes across the UK, leveraging Salesforce, Snowflake, dbt, and Power BI to manage risk assessment and policyholder data at scale. Active projects around AI integration, ERP modernisation, and enterprise data architecture signal a shift from legacy systems toward cloud-native operations; concurrent pain points around AI governance and data accuracy suggest they're in mid-transformation, building the foundation for AI-driven underwriting and construction-defect prevention.
NHBC is the UK's largest independent warranty and insurance provider for newly built homes, operating since 1936 with over 1,000 employees based in Milton Keynes. The company inspects and directly insures new homes, supports builders in construction-quality improvements, and provides insurance protection to homeowners. Core services span new-home warranties, building standards consulting, construction training (including apprenticeships), and sustainability advisory. Builders and major lenders rely on NHBC's underwriting and data to assess construction risk; homeowners depend on the insurance coverage backing new-home purchases.
Salesforce (Sales Cloud and Service Cloud), Snowflake, Azure, dbt, Power BI, Tableau, Terraform, Ansible, and SharePoint. The stack reflects a CRM-centric sales operation paired with a cloud data warehouse (Snowflake) and modern BI/analytics.
Major projects include ERP modernisation, enterprise data architecture and Snowflake migration, AI proof-of-concept and integration patterns, the 'Phoenix transformation', and apprenticeship programmes in groundworks and carpentry.
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