AI-powered observability platform for application monitoring and reliability
New Relic operates an observability platform processing telemetry data across web, mobile, and infrastructure layers. The hiring mix is sales-heavy (42 roles) relative to engineering (11), paired with active projects around proof-of-value workshops, revenue operations, and adoption enablement—a pattern typical of a scaling PLG-to-sales motion. Pain points center on adoption friction and churn reduction, suggesting the core challenge is converting free/trial users into committed cloud customers rather than building new detection capabilities.
Notable leadership hires: Sales Director
New Relic provides observability and application monitoring for engineering teams and platform operators. The platform unifies telemetry from multiple sources—application performance, infrastructure, mobile, and synthetic monitoring—and applies AI to surface root-cause signals from the noise. The company sells to mid-market and enterprise organizations globally, with infrastructure built on Kafka, Elasticsearch, Cassandra, and PostgreSQL, deployed across AWS, Azure, and GCP. International expansion is underway, with active hiring in 12 countries including Japan, Thailand, Australia, and Brazil alongside core US presence.
Go, Java, JavaScript, React, GraphQL for application code; Kafka, Elasticsearch, Cassandra for data; PostgreSQL, MySQL, Redis for persistence; Kubernetes and Jenkins for orchestration and CI/CD; deployed on AWS, Azure, and GCP.
Java, Python, Ruby, PHP, Node.js, and .NET, plus web application and mobile app monitoring. The platform also offers synthetic monitoring and infrastructure observability across cloud and on-premises environments.
Other companies in the same industry, closest in size