Hotel operations platform for global hospitality brands
MS Shift operates a purpose-built software system for hotel command-and-control, used by major chains and independent properties across operational, security, and concierge functions. The tech stack is solidly Microsoft-anchored (Azure, SQL Server, ASP.NET Core) with modern frontend tooling (React, Redux), reflecting a mature Windows-enterprise application built for operational stability. Active hiring leans heavily toward support (9 open roles) and ops (6), with engineering at 5—a ratio that suggests the product is operationally complex and customer-facing teams are scaled to match the friction in hotel deployments.
MS Shift provides operational management software designed specifically for the hotel industry since 2005. The platform consolidates command-and-control, security, concierge, and logistics functions into a single interface used by Marriott International, Hilton Hotels & Resorts, The Peninsula Hotels Group, and hundreds of independent properties worldwide. The company operates from New York with 11–50 employees and sells into a capital-intensive vertical where operational efficiency and regulatory compliance drive purchasing. Current focus includes procurement automation, inventory optimization, and streamlining new client onboarding—areas where hotels face manual, cross-departmental friction.
Azure cloud, SQL Server and PostgreSQL databases, ASP.NET Core backend, React frontend, OAuth/JWT for identity, and Salesforce for CRM. Microsoft Office ecosystem for internal operations.
Procurement automation, inventory optimization, integrated performance databases, client onboarding process redesign, and employee engagement/retention programs. Current pain points center on reducing operational friction and scaling culture.
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