Michael Hill Tech Stack

Multi-country fine jewellery retailer with 200+ stores across ANZ and Canada

Retail Cannon Hill, Queensland 1,001–5,000 employees Founded 1979 Public Company

Michael Hill operates a vertically integrated jewellery business spanning retail, in-house manufacturing, and logistics across Australia, New Zealand, and Canada. The tech stack reveals a classic enterprise retail operation—Dynamics 365, Salesforce, Snowflake, Tableau, Braze—layered with compliance and finance tooling (Blackline, Dayforce). Active projects center on finance transformation, process automation, and cross-channel journey optimization, while hiring remains sales-focused (36 of 51 open roles), suggesting sustained store and customer engagement investment alongside operational scaling.

Tech Stack 29 technologies

Core StackDynamics 365 Google Analytics Tableau Braze Snowflake Salesforce Power BI Python Node.js TypeScript Vue React .NET Azure DevOps Freshdesk Excel Microsoft Office Blackline Dayforce R SQL Word Outlook Git

What Michael Hill Is Building

◆Challenges

Support finance team during audits
Retaining talent
Ensuring compliance with legislation
Compliance with asx listing rules
Managing legal risk frameworks
Talent retention
Finance transformation
Process automation
Statutory compliance
Optimise supply chain logistics inventory processes

▲Active Projects

Annual salary reviews
Incentive plan administration
Braze cep roadmap evolution
Segmentation and targeting data models
Cross-channel journey optimisation
Annual sustainability reporting
Finance transformation
Process automation
Asx reporting
Continuous improvement of ap systems

Hiring Activity

Steady50 roles · 20 in 30d

Department

Sales

Finance

Ops

Engineering

Marketing

Legal

Seniority

Junior

Mid

Senior

Manager

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About Michael Hill

Michael Hill is a publicly listed fine jewellery retailer founded in 1979, now operating over 200 stores across Australia, New Zealand, and Canada. The company combines retail operations with an in-house master artisan workshop in Brisbane and a centralized head office. Core business spans store sales, bespoke craftsmanship, and direct-to-consumer channels. The organization is scaling sales and customer-facing teams while undertaking finance system modernization and supply-chain optimization. Publicly listed on the ASX, the company maintains focus on sustainability, responsible sourcing, and community impact through The Michael Hill Foundation.

HeadquartersCannon Hill, Queensland

Company Size1,001–5,000 employees

Founded1979

Hiring MarketsAustralia, New Zealand, Canada

Frequently Asked Questions

What tech stack does Michael Hill use?

Dynamics 365 for ERP, Salesforce for CRM, Snowflake for data warehousing, Tableau and Power BI for analytics, Braze for marketing automation, and Azure DevOps for development infrastructure. Finance systems include Blackline and Dayforce for payroll.

What countries does Michael Hill operate in?

Michael Hill operates stores and hiring across three countries: Australia (head office in Cannon Hill, Queensland), New Zealand (birthplace, 1979), and Canada. Total store network exceeds 200 locations.