MetLife Australia Tech Stack

Life insurance provider operating across corporate and individual protection segments in Australia

Insurance Sydney, New South Wales 201–500 employees Public Company

MetLife Australia operates a life insurance business serving employers, super funds, and financial advisers. The tech stack is enterprise-standard (Salesforce, Adobe suite, GitHub Copilot) but notably sparse on claims-specific tooling—a gap that aligns with their heaviest hiring focus: support and operations roles dominate the current intake, and claims modernization dominates their internal roadmap, suggesting active work to rebuild claims delivery infrastructure.

Tech Stack 12 technologies

Core StackSalesforce Figma Miro GitHub Copilot Adobe Creative Cloud JavaScript Adobe Analytics Adobe Experience Manager HTML CSS OpenPages Microsoft Office

What MetLife Australia Is Building

◆Challenges

Improving claims efficiency
Modernising claims delivery
Streamlining claims processes
Meeting sla and csat metrics
Digital transformation of claims management
Improving accessibility and engagement
Reducing claims processing errors
Managing utilisation of external rehabilitation costs
Optimising customer experience and recovery
Claims assessment efficiency

▲Active Projects

Developing a casebook of positive case studies
Developing and delivering learning and development solutions
Embedding the 360health proposition
Launch and localisation of global websites
Implement or refine aem components
Risk-based control testing (rbct) planning
External call centre audits

Hiring Activity

Steady25 roles · 10 in 30d

Department

Support

Ops

Claims

Healthcare

Marketing

Operations

Product

Sales

Seniority

Mid

Senior

Junior

Manager

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About MetLife Australia

MetLife Australia is a subsidiary of MetLife, a global insurance group operating in over 40 countries. The company specializes in life insurance products sold through corporate partnerships, superannuation funds, and financial adviser channels. Based in Sydney, the organization employs 201–500 people and is actively hiring across support and operations, with a visible focus on claims processing, learning delivery, and digital transformation. Current projects span website localization, AEM component refinement, and control testing frameworks.

HeadquartersSydney, New South Wales

Company Size201–500 employees

Hiring MarketsAustralia

Frequently Asked Questions

What is MetLife Australia's tech stack?

Salesforce for CRM, Adobe Analytics and Experience Manager for digital properties, Figma and Miro for design, GitHub Copilot for development, and Microsoft Office for productivity. No claims-specific platforms are listed in active use.

What is MetLife Australia working on?

Key projects include digital transformation of claims management, website launch and localization, AEM component implementation, learning and development delivery, embedding health proposition offerings, and risk-based control testing. Claims efficiency and modernization appear to be primary investment areas.