Private health insurance and integrated healthcare services for Australian members
Medibank operates a multi-brand private health insurance business underwriting policies and delivering ancillary healthcare services across Australia. The tech stack reveals a hybrid enterprise footprint—Salesforce for sales and marketing operations, ServiceNow for IT service management, AWS/Azure for cloud infrastructure, and a growing mobile-first posture (React, Android/iOS with Jetpack Compose). Active adoption of security scanning tools (Checkov, Terrascan) and Power Platform signals internal focus on compliance and operational risk management, consistent with their stated pain points around compliance incidents and scalability challenges.
Medibank is a public company providing private health insurance through its Medibank and ahm brands, alongside integrated healthcare services including medical screening, rapid care clinics, travel health, pet insurance, and life insurance. The company serves private health insurance policyholders, government, corporate, and retail customers across Australia from headquarters in Melbourne, Victoria. Active projects span workforce rostering modernization, Salesforce ecosystem optimization, compliance frameworks implementation, and datamart enhancements—reflecting a business focused on operational efficiency, regulatory compliance, and marketing automation.
Medibank runs React, JavaScript, and Java across web and mobile, with Salesforce (Sales Cloud, Marketing Cloud, Apex) for customer engagement, ServiceNow for IT operations, AWS/Azure for cloud infrastructure, and Adobe Experience Manager for content. Mobile development uses Kotlin, Jetpack Compose, Android, and iOS.
Current projects include rostering modernization in the health space, Salesforce Marketing Cloud optimization, ICAAP compliance implementation, self-serve marketing portal development, CMDB integration, and operational risk and compliance frameworks—reflecting a focus on HR automation, regulatory compliance, and sales enablement.
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