Global luxury hotel operator with 43 properties across 26 countries
Mandarin Oriental operates a large, geographically distributed hotel portfolio running on a mature enterprise stack: Oracle, SAP, Workday, Snowflake, and property-management tools like SevenRooms. The hiring profile skews heavily toward operations and hospitality roles, with cost control and revenue optimization surfacing as primary internal challenges—typical for a multi-property luxury operator managing margin pressure across regions with different labor and energy costs.
Notable leadership hires: Head Waiter, Head Host, Room Director, Chief Concierge, Assistant Director of Engineering
Mandarin Oriental is a publicly traded luxury hotel group headquartered in Hong Kong, operating 43 hotels, 12 residences, and 23 exclusive homes across 26 countries and territories. The portfolio spans Asia, Europe, the Middle East, North America, and other regions, each property designed around oriental heritage and local culture. The company is a member of the Jardine Matheson Group and maintains an active pipeline of new properties under development. Operations span traditional hotel management, food and beverage, housekeeping, engineering, sales, and marketing functions, with workforce distributed across Morocco, China, the UK, Japan, the UAE, Singapore, and other key markets.
The company actively recruits across 25 countries: China, United Kingdom, United States, Singapore, Japan, UAE, Saudi Arabia, France, Italy, Spain, Germany, Austria, Switzerland, Netherlands, Greece, and others including Morocco, Chile, Czechia, Malaysia, Taiwan, Oman, Israel, Qatar, Indonesia, and Philippines.
Core systems include Oracle, SAP, Workday, Snowflake, and SevenRooms (property management). Additional tools: Microsoft Office suite, Power BI, AWS, Infor, Smartsheet, BMS, and Opera PMS for operations.
The company operates 43 hotels, 12 residences, and 23 exclusive homes across 26 countries and territories, with additional properties under development.
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