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Luware Tech Stack

Microsoft Teams-native contact center platform with AI-powered routing and compliance

IT Services and IT Consulting Zurich 51–200 employees Founded 2010 Privately Held

Luware builds contact center software on Microsoft Teams, combining intelligent call routing, omnichannel communication, and compliance recording into a single cloud-native platform. The tech stack reveals a mature, polyglot backend (C#, Java, Python, Scala on Azure + Kubernetes) paired with OpenAI and GitHub Copilot for AI features — indicating active investment in generative AI within customer workflows. Hiring velocity is accelerating across sales and engineering, with active projects focused on Microsoft partnership expansion and microservices scaling for their core call center product.

Tech Stack 24 technologies

Core StackC# Java Python Zoom Scala .NET OpenAI GitHub Copilot Apache Spark Databricks Terraform Kubernetes Scrum Scrum@Scale Teams Webex Azure Synapse Apache Zeppelin Azure Bicep ARM Semantic Kernel SQL KQL

What Luware Is Building

◆Challenges

Driving co-sell revenue
Deepening product integrations
Meeting regulatory requirements
Reducing redundancy in testing and tooling
Streamlining customer interactions
Unlocking new go-to-market opportunities
Capturing and archiving communications
Increasing demands of call center solution
Scaling microservices for call center
Designing large scale distributed services

▲Active Projects

Co-sell revenue enablement
Global microsoft partnership strategy
Microsoft gtm program management
Enhancing micro services for nimbus call center solution
Nimbus call center microservices enhancement
Ai infused application development
Partnership strategy and execution
Program and operations management
New business pipeline development
Multi-stakeholder deal structuring

Hiring Activity

Accelerating10 roles · 9 in 30d

Department

Sales

4

Engineering

3

Finance

2

Product

1

Seniority

Senior

8

Manager

2

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About Luware

Luware is a Swiss software company founded in 2010, based in Zurich with 51–200 employees. The company develops contact center and customer experience solutions built on top of Microsoft Teams, targeting enterprise organizations that want to consolidate communication and compliance infrastructure within their existing Microsoft stack. Products include intelligent call routing, no-code workflow design, real-time analytics, and cloud recording with compliance audit trails. Luware sells through direct sales and co-sell arrangements with Microsoft partners, operating across Europe and North America.

HeadquartersZurich

Company Size51–200 employees

Founded2010

Hiring MarketsPoland, United Kingdom, United States, Germany, Switzerland

Frequently Asked Questions

What tech stack does Luware use?

Backend: C#, Java, Python, Scala, .NET on Azure. Infrastructure: Kubernetes, Terraform, Bicep, ARM. Data: SQL, KQL, Apache Spark, Databricks, Azure Synapse. AI: OpenAI, GitHub Copilot, Semantic Kernel. Communication: Teams, Zoom, Webex integrations.

What is Luware working on?

Core initiatives: enhancing microservices for their Nimbus call center solution, scaling distributed services architecture, and deepening Microsoft Teams integrations. Commercial focus: expanding Microsoft partnership and co-sell revenue programs globally.