Lucidya | لوسيديا Tech Stack

AI-native CX intelligence platform for Arabic-speaking markets

Software Development Riyadh, Riyadh 201–500 employees Founded 2016 Privately Held

Lucidya operates an AI-native customer experience intelligence platform built for the Arab world, combining proprietary multilingual NLU trained on millions of conversations with end-to-end automation across the customer lifecycle. The stack reveals deep ML infrastructure (TensorFlow, PyTorch, Kubernetes, MLOps adoption) paired with heavy engineering hiring, suggesting the company is scaling AI model training and inference rather than bolting third-party models onto existing software—a strategic distinction in the crowded CX-intelligence space. Active projects around voice agents and AI platform development confirm this direction.

Tech Stack 55 technologies

Core StackHubSpot Salesforce Google Ads LinkedIn Ads Python Ruby on Rails PostgreSQL Cassandra Redis AWS React Java TensorFlow PyTorch Docker Kubernetes Elasticsearch ChurnZero Excel Google Sheets Zoho CRM Microsoft Office Google Analytics 4 GCP Azure Git Apache Jetty Tomcat IIS+24 more

AdoptingMLOps CI/CD

What Lucidya | لوسيديا Is Building

◆Challenges

Lack of structured l&d
Performance bottlenecks
Ensuring compliance with multiple regulations
Scaling our platform
Scaling procurement processes
Scaling sales operations
Improving devops maturity
Market penetration
Clean customer data
Strengthening application security posture

▲Active Projects

Ai agent platform
Voice agents
Build and scale inside sales organization
Tracking and reporting dashboards
Cross-sell identification
Proof of concepts
Design company-wide l&d strategy
Develop remote talent programs
Cx pipeline workflows
Renewal workflow optimization

Hiring Activity

Steady85 roles · 25 in 30d

Department

Engineering

Sales

Support

Finance

Legal

Marketing

Product

Seniority

Senior

Mid

Lead

Staff

Director

Junior

Manager

Intern

Notable leadership hires: AI Team Lead, Business Development Director

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About Lucidya | لوسيديا

Lucidya provides AI-driven customer experience intelligence to marketing, support, CX, and research teams across the Arab region. The platform ingests customer interactions from social, digital, and direct channels, applies in-house NLU to extract insights, and automates downstream actions—cross-sell identification, churn prevention, retention workflows—without requiring manual handoff. Founded in 2016 and headquartered in Riyadh, the company operates across 12 countries (Saudi Arabia, Egypt, Jordan, Pakistan, Morocco, Poland, India, Philippines, Qatar, Oman, Kuwait, Lebanon) with a 201–500-person workforce. Compliance across SOC2, GDPR, CCPA/CPRA, NIST CSF, Saudi PDPL, and NCA frameworks anchors the product for enterprise buyers in regulated markets.

HeadquartersRiyadh, Riyadh

Company Size201–500 employees

Founded2016

Hiring MarketsSaudi Arabia, Egypt, Jordan, Pakistan, Morocco, Poland, India, Philippines

Frequently Asked Questions

What is Lucidya's tech stack?

Python, Java, React frontend; PostgreSQL and Cassandra for data; TensorFlow and PyTorch for ML; Kubernetes and Docker for orchestration; AWS, GCP, Azure for cloud; Elasticsearch for search; HubSpot, Salesforce, Zoho CRM for CRM integrations.

Where is Lucidya headquartered?

Lucidya is headquartered in Riyadh, Saudi Arabia. The company was founded in 2016 and operates as a privately held entity with 201–500 employees across the MENA region and beyond.