Liveware Tech Stack
Business growth advisory with travel-industry implementation focus
Liveware is a 201–500-person advisory and implementation firm based in Sydney, structured heavily around customer support (9 open roles) alongside ops and sales. The tech stack reveals heavy reliance on travel-industry platforms (Travelport, Sabre, Amadeus, Expedia) paired with standard cloud and contact-center tools (AWS, Genesys, RingCentral), suggesting most clients operate in travel, hospitality, or airline sectors. Active hiring across support and ops — weighted toward junior and mid-level — combined with projects around SOP creation, tool implementation, and support automation indicates they are scaling implementation and managed-services delivery to handle growing client volumes.
Tech Stack 15 technologies
What Liveware Is Building
◆Challenges
- Streamlining processes
- Reducing call wait times
- Reducing abandoned calls
- High volume ticketing
- Meeting airline time limits
- Managing complex fare rules
- Ensuring stability of service desk
- Scaling support infrastructure
- Automating support tools
- Improving reporting
▲Active Projects
- Sop creation and training material development
- Special project distribution and oversight
- Implementation of new tools and processes
- Design runbook for application fixes
- Build support infrastructure for scaling product
- Explore automated support tools
