CXG Tech Stack

Customer experience evaluation and transformation for luxury brands

Business Consulting and Services Dubai, Dubai 201–500 employees Founded 2006 Privately Held

CXG operates a services-driven CX consulting firm anchored in luxury and premium brand evaluation. The hiring mix is heavily weighted toward support (773 roles) and marketing (284), with minimal engineering (10 data, 9 experience combined), indicating a field-centric, people-powered delivery model rather than a software platform. Active projects cluster around luxury showroom and brand evaluations, while the tech stack (Snowflake, dbt, Apache Airflow, Python, TensorFlow, LangChain) suggests recent investment in data pipelines and LLM-powered insights — likely automating parts of manual evaluation workflows that historically drove margin pressure.

Tech Stack 33 technologies

Core StackHubSpot Snowflake Python Power BI Power Automate Power Apps Power Platform dbt Apache Airflow TensorFlow PyTorch Hugging Face LangChain RAG PowerPoint Excel Outlook Microsoft Office SQL Word R SCORM Microsoft Dynamics 365 Sales Dynamics 365 Finance and Operations Snapchat Instagram TikTok Microsoft 365 Teams LlamaIndex+2 more

AdoptingGitHub Copilot

What CXG Is Building

◆Challenges

Improving luxury brand customer experience
Refining luxury brand services
Gathering customer feedback
Enhancing customer journey
Improving customer journey
Refining luxury automotive experience
Improving customer service and retail environments
Operating margin requirements
Improving luxury travel retail experience
Improving service quality

▲Active Projects

Evaluate luxury brand customer experience
Luxury brand evaluation
Showroom evaluation missions
Evaluate luxury store experiences
Discreet evaluations of luxury brands
Luxury brand evaluator automotive project
Customer experience evaluation at automotive dealerships
Evaluate online luxury purchases
Showroom experience evaluation
Evaluate showroom journey

Hiring Activity

Steady1,300 roles · 400 in 30d

Department

Support

773

Marketing

284

Ops

Sales

Product

Data

Experience

Customer

Seniority

Junior

1066

Mid

208

Senior

Intern

Manager

Lead

Notable leadership hires: Head Hunter

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About CXG

CXG is a customer experience consulting firm founded in 2006 in China and now headquartered in Dubai, operating across 12 offices in 70 countries. The firm works with premium and luxury brands on four core practices: Customer Insights, Measurement, Consulting & Transformation, and Academy (training and coaching). Core work involves evaluating luxury brand customer experiences in-store and online, gathering customer feedback, and designing transformation programs. With over 200 professionals and a global hiring footprint across 25+ countries, CXG delivers through a combination of evaluators, learning consultants, and strategic advisors. Operating model relies on field-based evaluation missions and retail environment assessments rather than pure software delivery.

HeadquartersDubai, Dubai

Company Size201–500 employees

Founded2006

Hiring MarketsUnited States, Spain, Kuwait, Belgium, Italy, United Kingdom, Morocco, Switzerland

Frequently Asked Questions

What does CXG specialize in?

CXG specializes in customer experience transformation for luxury and premium brands, with services spanning customer insights, measurement, consulting, and learning/coaching. Core work includes evaluating luxury brand experiences in showrooms, retail stores, and online channels.

Where is CXG headquartered?

CXG is headquartered in Dubai, United Arab Emirates. The company operates 12 offices across 70 countries on 4 continents, with active hiring in 25+ countries including the US, UK, Canada, Australia, and across Europe.

What is CXG's tech stack?

CXG uses Snowflake, dbt, Apache Airflow, Python, SQL, and Power BI for data analytics. Recently adopted GitHub Copilot. Also deploys machine learning libraries (TensorFlow, PyTorch, Hugging Face, LangChain, LlamaIndex) and Microsoft 365/Dynamics 365 for operations.