LivePerson Tech Stack

Conversational AI platform for contact center automation and agent productivity

Software Development New York, NY 501–1,000 employees Founded 1995 Public Company

LivePerson operates a conversational AI platform handling nearly a billion monthly interactions across messaging, voice, and automation channels. The tech stack reflects a mature, distributed infrastructure (GCP, Kubernetes, Terraform, Prometheus, Grafana) built on Java, Python, and Go, with Salesforce integration for CRM workflows. Active hiring skews senior (22 of 36 roles) across engineering and sales, while projects signal a pivot toward LLM-native tooling (copilot products, LLM platform, knowledge AI services) — indicating a shift from rules-based automation toward generative AI capabilities.

Tech Stack 54 technologies

Core StackKubernetes Terraform GitLab Jenkins Prometheus Grafana Python Go Salesforce Apex Jira Java JavaScript Elasticsearch Okta Linux MySQL Node.js GCP Vault Bash SOQL Lightning Web Components SQL HTML JAMF Windows macOS Cloud SQL Zabbix+22 more

AdoptingTerraform

What LivePerson Is Building

◆Challenges

Operational continuity
Scalability and reliability
Complex technical issues
Strict slas
Recurring issues
Incident management
Meeting revenue growth objectives
Expanding us market
Simplifying hr support and policy compliance
Complex technical challenges

▲Active Projects

Knowledge ai services
Copilot products
Local implementation of global programmes
Llm platform
Complex transformational technology deals
Ci/cd pipeline enhancement
Scalable infrastructure architecture
Automation initiatives
Go-to-market territory strategy
Analytics studio/builder

Hiring Activity

Accelerating35 roles · 30 in 30d

Department

Engineering

Sales

Support

Ops

Product

Security

Operations

Seniority

Senior

Mid

Junior

Principal

Director

Notable leadership hires: Director of Sales

Company intelligence

Find more companies like LivePerson by tech stack, pain points and active projects

Get started free

About LivePerson

LivePerson is a public company (NASDAQ: LPSN) founded in 1995 and headquartered in New York. The platform enables brands to manage customer interactions at scale through conversational channels — messaging, voice, and chatbots — paired with agent productivity tools and analytics. The product operates in the contact-center-as-a-platform category, serving enterprise customers who need both consumer-facing automation and internal workforce management. Current operational challenges center on SLA compliance, incident management, and scaling infrastructure to handle conversation volume while maintaining reliability.

HeadquartersNew York, NY

Company Size501–1,000 employees

Founded1995

Hiring MarketsBulgaria, India, Germany, Australia, United States

Frequently Asked Questions

What tech stack does LivePerson use?

LivePerson builds on GCP and Kubernetes with Terraform for IaC, Jenkins and GitLab for CI/CD, and Prometheus/Grafana for observability. Backend services run on Java, Python, and Go. Elasticsearch powers search and analytics; MySQL and Cloud SQL handle data persistence. Salesforce and Lightning Web Components integrate CRM workflows.

What is LivePerson working on?

Active projects include LLM platform development, copilot products, knowledge AI services, CI/CD pipeline enhancements, and scalable infrastructure architecture. The project list signals a shift toward generative AI-driven automation and go-to-market expansion in the US market.