Managed IT services and document imaging solutions provider
Les Olson IT operates a hybrid hardware-and-services model: selling copiers, printers, and scanners alongside managed IT services, cloud infrastructure support, and emerging physical security offerings. The stack reflects this duality—heavy Microsoft (Salesforce, Microsoft 365, Active Directory, Azure) for enterprise customers, plus specialized tools like DocuWare for document workflow and ConnectWise/Autotask for service delivery. Hiring is concentrated in ops and support roles (25 of 40 open positions), with a junior-heavy team, signaling scaling pressure on service delivery and onboarding—pain points confirm friction in technician scheduling, SLA adherence, and incident triage.
Les Olson IT is a Salt Lake City–based IT services and hardware distributor serving mid-market businesses in the Mountain West. The company operates across three business units: managed IT services (24/7 monitoring, network security, disaster recovery), document imaging and workflow solutions (multifunction copiers, scanners, DocuWare integration), and physical security (alarm system installation and monitoring). With 201–500 employees and 40 active roles, the organization is growing fastest in operations and support—reflecting the labor-intensive nature of field service delivery and customer onboarding. Current project work spans HP hardware partnerships, alarm system installations for commercial clients, annual contract renewals, and internal pricing and inventory systems.
Primary stack: Salesforce (CRM), Microsoft 365, Active Directory, Azure, AWS, Windows Server, and VMware. Service-delivery tools: ConnectWise, Autotask, DocuWare. Hardware vendors: HP, Verkada (security). Also supports Google Workspace, Linux, and macOS for customer environments.
Active projects include HP hardware reseller agreements, commercial alarm system installations and customer training, annual contract renewals for regional accounts (St. George area), pricing system upgrades, and inventory optimization—reflecting growth into physical security and internal operational scaling.
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