ServiceNow and identity management consulting for mid-market enterprises
Kapalins is a 11–50 person consulting firm built around ServiceNow implementations and identity/access governance. Their stack reveals deep ServiceNow expertise (CMDB, ITOM, Remedy integration) paired with cloud platform integration (AWS, Azure, GCP) and identity tooling (SailPoint, Active Directory, LDAP). Active projects show they're managing complex CMDB quality, role mining, and provisioning workflows — areas where clients typically struggle most. The majority of open roles are senior-level engineering positions, suggesting delivery-driven scaling rather than greenfield hiring.
Kapalins provides cybersecurity and IT service management consulting to mid-market businesses across Australia and India. Their service offerings center on ServiceNow platform implementations (CMDB, ITOM discovery and event management), identity and access governance (provisioning, role mining, RBAC design), and cloud infrastructure security using AWS, Azure, and GCP. They adopt a zero-trust security framework and position themselves as vendor-agnostic, though their technical footprint is heaviest in ServiceNow and SailPoint ecosystems. The firm operates as a privately held consulting house with a senior-weighted team.
ServiceNow (CMDB, ITOM, Remedy integration), SailPoint, AWS, Azure, GCP, Active Directory, LDAP, Jenkins, GitHub, Kafka, Apache Airflow, SQL Server, and Jira.
ServiceNow CMDB implementation, ITOM module deployment (discovery, service mapping, event management), role mining and RBAC design, SCIM API implementation, and provisioning integrations with Remedy and Jira.
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