iperceptions Tech Stack

Customer experience measurement and feedback platform for enterprise brands

Market Research Montreal, Quebec 51–200 employees Founded 1999 Privately Held

iperceptions operates a Voice of Customer platform for Fortune 500 brands across insurance, retail, hospitality, healthcare, and finance. The tech stack reveals a heavy reliance on Guidewire ecosystem tools (PolicyCenter, ClaimCenter, InsuranceSuite) alongside traditional enterprise software (Salesforce, Microsoft 365), suggesting the core business has evolved beyond pure CX measurement into claims and policy operations. Current hiring acceleration (42 roles in 30 days) centers on operations and engineering, with active project focus on catastrophe claim handling, database management, and cloud modernization—signaling a shift toward operational efficiency rather than product feature velocity.

Tech Stack 29 technologies

Core StackSalesforce Adobe Creative Cloud Jira Smartsheet Asana Active Directory QuickBooks Microsoft Office Guidewire PolicyCenter AS/400 HTML XML Xactimate Adobe GuideWire Guidewire ClaimCenter Excel Guidewire Guidewire InsuranceSuite Google Meta Microsoft Project Outlook Word PowerPoint Microsoft 365 Dynamics GP Rally SharePoint

What iperceptions Is Building

◆Challenges

Timely catastrophe claim handling
Efficient claim processing
Reducing manual testing effort
Accelerating delivery
Reducing claims processing errors
Improving compliance
Minimizing financial risk
Claims processing delays
Claim settlement accuracy
Improving business development efficiency

▲Active Projects

Application delivery process improvement initiatives
Catastrophe claim operations development
Database management
Enterprise quality engineering strategy
Automation coverage scaling
Cloud modernization quality integration
Guidewire digital portals enhancements
Custom research and data analysis
Co-op advertising coordination
Project tracking and reporting

Hiring Activity

Accelerating40 roles · 40 in 30d

Department

Ops

Engineering

Product

Finance

Legal

Support

Claims

Seniority

Mid

Junior

Senior

Director

Manager

Staff

Intern

Lead

Notable leadership hires: Claims Director, Product Director

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About iperceptions

iperceptions provides a SaaS platform for collecting, analyzing, and acting on customer feedback across digital and physical touchpoints. Founded in 1999 and based in Montreal, the company serves enterprise clients in insurance, retail, hospitality, healthcare, finance, education, and telecommunications. The platform combines feedback collection technology, closed-loop response features, and text analytics to convert Voice of the Customer data into business insights. The product spans website analytics, mobile research, user experience measurement, and custom research services, with delivery supported by a team experienced in managing large-scale feedback programs.

HeadquartersMontreal, Quebec

Company Size51–200 employees

Founded1999

Hiring MarketsUnited States

Frequently Asked Questions

What is iperceptions' tech stack?

iperceptions uses Guidewire (PolicyCenter, ClaimCenter, InsuranceSuite), Salesforce, Microsoft 365, Adobe Creative Cloud, Jira, Smartsheet, Asana, and SharePoint. The heavy Guidewire presence indicates deep integration with insurance operations platforms.

Where is iperceptions headquartered?

Montreal, Quebec, Canada. The company was founded in 1999 and currently employs 51–200 people, with recent U.S. hiring activity.