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InterOp Tech Stack

Managed IT services and infrastructure operations for mid-market enterprises in Brazil

Information Technology & Services Porto Alegre, RS 1,001–5,000 employees Founded 1994 Privately Held

InterOp is a 30-year-old IT services operator in Brazil running a classic managed-services stack: ServiceNow and OTRS for ticketing, Windows/Linux/Oracle infrastructure, and cloud platforms (AWS, Azure). The hiring acceleration (38 roles in 30 days) and 22-person support team signal scaling of customer operations, while concurrent projects on ITSM tooling, automation, and backup management suggest internal process maturation tied to ITIL 4 adoption—a typical move for maturing service providers.

Tech Stack 134 technologies

Core StackServiceNow JavaScript Angular Node.js PostgreSQL MySQL MariaDB Oracle Java PHP Hyper-V Windows Server Active Directory AWS GLPI OTRS HTML CSS VirtualBox KVM DNS DHCP Microsoft 365 Teams SharePoint Configuration Manager Azure Blob Storage GCS Dell EMC PowerVault Huawei OceanStor+103 more

ReplacingAzure Docker Compose

What InterOp Is Building

◆Challenges

Ensuring compliance with escalation list priorities
Automating support processes
Ensuring service availability
High availability
Optimizing backup performance
Migrating legacy databases to the cloud
Performance tuning of databases
Cloud governance
Inefficient itsm processes
Reducing downtime

▲Active Projects

Automating support processes
Implementing itsm tools based on itil 4
Developing automation features for client environments
Creating dashboards and workflow processes
Implementing change management process
Improving user experience solutions
Automation of backup processes
Specifying new backup solutions
High-performance storage management
Develop and test business continuity and disaster recovery plans

Hiring Activity

Accelerating65 roles · 40 in 30d

Department

Support

22

Engineering

21

Ops

15

Sales

3

Data

2

HR

2

Seniority

Mid

38

Senior

11

Junior

8

Manager

6

Intern

2

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About InterOp

InterOp delivers managed IT services and infrastructure operations to mid-market companies across sectors in Brazil, operating from Porto Alegre. The company manages on-premise infrastructure (Windows Server, Linux, Oracle, virtualization), cloud platforms (AWS, Azure), and client support through ServiceNow and OTRS. The service model spans monitoring and network operations, help desk, systems integration, and technology lifecycle management. Active projects include ITSM process implementation, backup automation, cloud migration, and disaster recovery planning.

HeadquartersPorto Alegre, RS

Company Size1,001–5,000 employees

Founded1994

Hiring MarketsBrazil

Frequently Asked Questions

What IT service management tools does InterOp use?

ServiceNow and OTRS for ticketing and IT operations. The company is implementing ITIL 4–based ITSM processes and creating automated workflows and dashboards to improve service delivery efficiency.

What cloud platforms does InterOp use?

AWS and Azure. The company is actively working on cloud migration projects, backup automation, and cloud governance as part of infrastructure modernization efforts.