Virtual-first primary care and behavioral health for employer populations
Included Health operates a multi-modality care delivery platform combining telemedicine, in-person clinics, and care coordination for millions of members. The tech stack reflects a modern full-stack healthcare SaaS: React + Go + GraphQL on the frontend, PostgreSQL + MongoDB for persistence, Kubernetes + AWS for infrastructure, with Grafana for observability and Workday for workforce management. Active adoption of Braze (customer engagement) signals investment in member retention and engagement workflow automation. The hiring mix is heavily clinical (48 healthcare roles) versus engineering (9), indicating a business built on clinical expansion rather than engineering-led platform growth.
Notable leadership hires: Chief of Staff, Medical Director
Included Health delivers integrated healthcare through virtual consultations, in-person care access, 24/7 clinical support, and care navigation services to employer-sponsored populations nationwide. The platform integrates primary care, behavioral health, and system navigation into a single member experience, with the goal of reducing overall cost while improving outcomes. Headquartered in San Francisco, the company employs 1,001–5,000 people and serves millions of members. Core operational areas span healthcare delivery (clinical hiring dominates the team), engineering infrastructure, security and compliance (HIPAA, PHI protection are explicit pain points), and member engagement strategy.
React, Go, GraphQL, Docker, Kubernetes, PostgreSQL, MongoDB on AWS and GCP. Observability via Grafana; workforce management via Workday; analytics via Looker and Tableau.
AI platform enablement, family-centered virtual care, data warehouse evolution, centralized security controls, member engagement strategy, and staffing model optimization. HIPAA compliance and PHI exfiltration prevention are active security priorities.
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