Harte Hanks Tech Stack

Omnichannel CX and fulfillment services for CPG, pharma, and retail brands

Advertising Services Chelmsford, MA 1,001–5,000 employees Public Company

Harte Hanks operates a diversified services business spanning omnichannel marketing, customer care outsourcing, fulfillment, and supply chain logistics across Fortune 500 accounts with 12+ year average tenure. The hiring velocity is accelerating with a support-heavy department mix (12 roles) alongside aggressive sales hiring (11 roles), while active projects cluster around contact center technology, dashboard automation, and sales training — signaling internal operational pressure on agent performance and reporting efficiency.

Tech Stack 49 technologies

Core StackSalesforce SalesLoft Asana Salesloft ZoomInfo ADP SAP Tableau Oracle SQL Server Zendesk Word Excel Teams Outlook iOS Android PowerPoint Windows 10 Windows 11 LinkedIn Sales Navigator Outreach Windows Roku Google TV CRM SQL Avaya Microsoft 365 Amazon Connect+19 more

What Harte Hanks Is Building

◆Challenges

Improving agent performance
Service level improvement
Customer device connectivity issues
Identifying knowledge gaps
Complex multi-system customer care environments
Streamlining reporting processes
Meeting quota goals
Cost-effective training delivery
Re-engaging former customers
Understanding churn reasons

▲Active Projects

Design and deliver educational training programs
Enterprise business intelligence reporting and dashboard solutions
Campaign reporting
Automation and production of marketing dashboards
High velocity outreach activity
Proposal creation
Matching client needs to customer care offerings
Enhance sales training curriculum
Enhance existing sales training programs
Contact center technology solutions

Hiring Activity

Accelerating45 roles · 25 in 30d

Department

Support

Sales

Ops

Data

Product

Logistics

Marketing

Seniority

Junior

Mid

Senior

Manager

Lead

Company intelligence

Find more companies like Harte Hanks by tech stack, pain points and active projects

Get started free

About Harte Hanks

Harte Hanks is a publicly-traded services company based in Chelmsford, MA with 1,001–5,000 employees operating across four core business lines: omnichannel marketing and data services (data cleansing, enrichment, segmentation, and campaign execution); outsourced customer care (inbound/outbound support); fulfillment and logistics (processing 4M+ packages and 4B+ mail pieces annually at 99.98% accuracy); and supply chain optimization via the Allink360 TMS platform (1.3B+ pounds of freight annually). Primary customers are mid-to-large enterprises in CPG, pharmaceuticals, retail, B2B, and ecommerce. Revenue model is relationship-based, with contracts typically renewing annually over multi-year spans.

HeadquartersChelmsford, MA

Company Size1,001–5,000 employees

Hiring MarketsPhilippines, United States, Spain

Frequently Asked Questions

What tech stack does Harte Hanks use?

Salesforce, SAP, Oracle, SQL Server, Tableau, ZoomInfo, Outreach, SalesLoft, Zendesk, Amazon Connect, and Avaya dominate the stack. Microsoft 365 (Word, Excel, Teams, Outlook, PowerPoint) and Windows form the productivity layer.

What is Harte Hanks working on?

Active projects include contact center technology solutions, enterprise BI and dashboard automation, campaign reporting infrastructure, sales training curriculum enhancement, and matching client needs to customer care service offerings.