Haptik Tech Stack

Conversational AI platform processing billions of customer interactions across channels

Software Development New York, NY 201–500 employees Founded 2013 Privately Held

Haptik operates a conversational AI platform at scale, having processed 10B+ conversations across 10+ channels in 135 languages. The stack—Python, Django, multiple databases (MySQL, PostgreSQL, Cassandra, MongoDB), Elasticsearch, RabbitMQ, and Kubernetes—reflects a distributed, high-throughput architecture built to handle volume. Current hiring is concentrated in engineering and sales with mid-level roles dominating, while active projects focus on chatbot flow optimization, API integrations, and database architecture—signals that core product maturity is shifting focus toward reliability and customer onboarding.

Tech Stack 24 technologies

Core StackHubSpot Python Django MySQL MongoDB RabbitMQ Redis Elasticsearch Docker React Redux PostgreSQL Cassandra AWS Kubernetes Salesforce Power BI WhatsApp Flux GCP Azure Google Data Studio Excel Google Sheets

What Haptik Is Building

◆Challenges

Improving chatbot quality
Scalable database architecture
Compliance with data privacy regulations
Cybersecurity compliance for saas
Improving bot management
Increasing revenue per client
Enhancing sales funnel tracking

▲Active Projects

Chatbot conversational flow development
Api integration for chatbots
Database architecture modeling for performance and scalability
Haptik platform
Publishing mis and data reports for cs
Onboarding new sales talent with crm tools
Creating monthly executive reports

Hiring Activity

Decelerating8 roles · 1 in 30d

Department

Engineering

Legal

Sales

Support

Seniority

Mid

Manager

Junior

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About Haptik

Haptik builds a conversational AI platform (Contakt for enterprises, Interakt for SMEs) designed to automate customer experience workflows across messaging channels including WhatsApp, with integrations to CRM and support tooling. The company serves 500+ enterprises globally, processing 10M+ transactions monthly, and operates primarily in India for hiring while maintaining headquarters in New York. The product suite addresses customer support, sales automation, and marketing—with documented challenges around chatbot quality improvement, scalable infrastructure, and per-customer revenue expansion.

HeadquartersNew York, NY

Company Size201–500 employees

Founded2013

Hiring MarketsIndia

Frequently Asked Questions

What tech stack does Haptik use?

Python, Django, MySQL, PostgreSQL, MongoDB, Cassandra, Redis, Elasticsearch, Docker, Kubernetes, React, and cloud infrastructure on AWS, GCP, Azure. Frontend frameworks include Flux and Redux.

What countries does Haptik hire in?

Currently hiring in India only, despite US headquarters in New York.