Turkcell Global Bilgi Tech Stack

Customer experience platform with call center, RPA, and digital services

Telecommunications Beyoglu, Istanbul 10,001+ employees Founded 1999 Public Company

Turkcell Global Bilgi operates a customer experience infrastructure serving 16,000+ employees across 15 locations, primarily in Türkiye. The tech stack reveals a mature contact-center backbone (Asterisk, FreeSWITCH, Spring Boot) paired with enterprise automation (RPA, Terraform, Kubernetes, Ansible) and analytics (Elasticsearch, Dynatrace). Active hiring skews heavily engineering-focused (9 of 17 open roles), concentrated at mid and senior levels, with current projects spanning VoIP infrastructure, SharePoint modernization, and billing systems — all pointing toward internal platform consolidation rather than new product expansion.

Tech Stack 34 technologies

Core StackAnsible Terraform Docker Kubernetes React JavaScript Java Swift Kotlin TypeScript Webpack Dynatrace Elasticsearch RPA Asterisk FreeSWITCH Spring Boot Spring Data Spring Security Spring AOP CI/CD iOS Android SharePoint Fetch API Axios Gulp Windows Communication Foundation SOAP Instana+4 more

What Turkcell Global Bilgi Is Building

◆Challenges

Communication channel streamlining
Increasing sales and collections
Reducing operational costs
High availability voip infrastructure
Voip security
Billing system configuration
Preventing system outages
Ensuring scalability and reliability
Developing test automation strategy
Ensuring timely payroll processing

▲Active Projects

Social media sentiment analysis
Business intelligence analytics projects
Product lifecycle management
Multi-tenant voip infrastructure design
Billing system configuration
Devops automation of deployment
Modern sharepoint ui development
Sharepoint webhook integration
Proactive monitoring strategy development
Architectural review and operational readiness process

Hiring Activity

Accelerating15 roles · 10 in 30d

Department

Engineering

Support

Data

Ops

Product

Seniority

Mid

Senior

Junior

Intern

Manager

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About Turkcell Global Bilgi

Turkcell Global Bilgi, founded in 1999 as a Turkcell subsidiary, provides customer experience services across call centers, digital channels, and consulting. The company operates call services via voice, video, and IVR systems, augmented by RPA, chatbots, and social listening tools. Beyond telecommunications, it serves financial services, insurance, e-commerce, retail, transport, FMCG, aviation, automotive, technology, energy, and public sectors. The organization spans 16,000+ employees across 15 locations and manages service design, quality research, and backend operations alongside front-office customer interactions.

HeadquartersBeyoglu, Istanbul

Company Size10,001+ employees

Founded1999

Hiring MarketsTurkey

Frequently Asked Questions

What is Turkcell Global Bilgi's tech stack?

Core stack includes call infrastructure (Asterisk, FreeSWITCH), backend services (Spring Boot, Spring Data, Spring Security), RPA automation, containerization (Docker, Kubernetes), infrastructure-as-code (Terraform, Ansible), frontend (React, TypeScript), analytics (Elasticsearch, Dynatrace), and enterprise systems (SharePoint, SOAP).

What is Turkcell Global Bilgi working on?

Current projects include multi-tenant VoIP infrastructure design, modern SharePoint UI development, billing system configuration, DevOps automation, social media sentiment analysis, and business intelligence analytics platforms.