Beachfront family hotel in Natal with expanding operations infrastructure
Esmeralda Praia Hotel operates a 200+ person beachfront hospitality business in Rio Grande do Norte, Brazil, built on a legacy stack (TOTVS PMS, Aruba networking, Azure/AWS cloud). Active migration projects—network expansion, PMS consolidation onto TOTVS, and security system deployment—signal infrastructure modernization to support scaling. The hiring profile is ops-heavy (65% of open roles), reflecting the labor intensity of family hospitality and the ongoing buildout of service frameworks.
Esmeralda Praia Hotel is a beachfront family resort in Natal, Rio Grande do Norte, operating since 2007. The property positions itself around multi-generational leisure experiences and event hosting (banquets, seasonal celebrations, themed programming). The core infrastructure runs on TOTVS (PMS), Aruba/MikroTik networks, and Microsoft Office, with recent migrations to cloud (Azure/AWS) and security system upgrades underway. Current priorities include network architecture expansion, menu/bakery product development, and procedure standardization—typical scaling challenges for a mid-size hospitality operator moving from single-property to multi-site operations readiness.
Esmeralda Praia runs TOTVS as its primary PMS, with an active migration project underway to consolidate operations onto the TOTVS platform. They also use Opera and integrate eSocial for regulatory compliance.
Current projects include network expansion/migration, PMS consolidation to TOTVS, security implementation, menu development, seasonal bakery product lines, and cross-departmental service integration. Infrastructure modernization and cost control are active priorities.
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