eGain Corporation Tech Stack

AI knowledge management platform for enterprise customer service

Software Development Sunnyvale, CA 501–1,000 employees Founded 1997 Public Company

eGain operates a knowledge management platform built on cloud infrastructure (AWS, Azure, GCP, Kubernetes) serving enterprise customer service teams. Active projects reveal a company in transition: modernizing a legacy platform toward cloud-native architecture while repositioning itself as infrastructure, investing in SRE maturity and observability, and building a sales org equipped for AI-ROI conversations. Pain points around data quality, platform reliability, and knowledge governance suggest eGain is solving for enterprises scaling knowledge-driven AI workflows at scale.

Tech Stack 11 technologies

Core StackAWS Kubernetes Salesforce ServiceNow Java Python Selenium Playwright Azure GCP Excel

What eGain Corporation Is Building

◆Challenges

Garbage knowledge leads to garbage decisions
Modernizing legacy platform to cloud-native
Scaling platform for enterprise ai knowledge management
Lack of trusted knowledge
Ensuring platform reliability
Meeting enterprise slos
Reducing incident toil
Scaling delivery models
Integrating knowledge platform with enterprise tech
Data ingestion quality and governance

▲Active Projects

Developer productivity internal tools
New logo acquisition strategy
Position egain as infrastructure play
Build ai-savvy sales team
Cloud-native platform modernization
World-class sre organization
Observability platform
Automation for deployment
Scalable services organization
Partner ecosystem

Hiring Activity

Steady15 roles · 6 in 30d

Department

Engineering

Sales

Support

Finance

Ops

Services

Seniority

Director

Lead

Mid

Junior

Senior

Company intelligence

Find more companies like eGain Corporation by tech stack, pain points and active projects

Get started free

About eGain Corporation

eGain is a publicly traded knowledge management platform company headquartered in Sunnyvale, CA with over 25 years in the category. The platform helps Global 2000 enterprises unify fragmented knowledge content, automate knowledge workflows, and deploy AI-driven customer service automation. The company sells primarily to contact center and customer experience operations teams, with integrations across Salesforce and ServiceNow. Current hiring spans engineering, sales, support, and SRE roles across the U.S., U.K., and India—indicating both product-maturity scaling and geographic service expansion.

HeadquartersSunnyvale, CA

Company Size501–1,000 employees

Founded1997

Hiring MarketsUnited States, United Kingdom, India

Frequently Asked Questions

What tech stack does eGain use?

eGain runs on AWS, Azure, and GCP with Kubernetes orchestration. The platform integrates with Salesforce and ServiceNow, uses Python and Java for core services, and Selenium/Playwright for testing infrastructure.

What is eGain working on?

Key projects include cloud-native platform modernization, building a world-class SRE organization, launching an observability platform, positioning as an infrastructure play, and scaling a sales team focused on AI knowledge management.