E

EdgeTier Tech Stack

AI-powered analytics for customer support conversations

Information Technology & Services Dublin 2, Dublin 2 51–200 employees Founded 2015 Privately Held

EdgeTier analyzes customer support interactions in real-time using generative AI and proprietary NLP models to surface insights from call center and messaging data. The company is shifting left on testing—investing heavily in test automation strategy, shift-left culture, and reliability—while building integrations into Zendesk, Salesforce, Intercom, and Freshdesk. A balanced hiring pattern across engineering and sales suggests both product maturation and customer-driven growth.

Tech Stack 13 technologies

Core StackZendesk Salesforce Intercom Freshdesk HubSpot Playwright Cypress GitHub Actions GitLab CI/CD GitHub Copilot Cursor TypeScript Gemini

What EdgeTier Is Building

◆Challenges

Improving test reliability
Reducing flaky tests
High-volume customer service inefficiencies
Embedding quality mindset
Catching issues early

▲Active Projects

Test automation strategy
Automated test suites integration
Scalable automated test suite development
Shift-left testing implementation
Shift-left testing culture
Test strategy and quality metrics

Hiring Activity

Accelerating8 roles · 5 in 30d

Department

Engineering

4

Sales

4

Seniority

Senior

6

Mid

2

Company intelligence

Find more companies like EdgeTier by tech stack, pain points and active projects

Get started free

About EdgeTier

EdgeTier provides conversation intelligence software for customer support teams, analyzing calls, chats, and tickets to detect emerging issues, identify root causes, and reveal sentiment trends. The platform integrates with major support ticketing systems (Zendesk, Salesforce, Intercom, Freshdesk, HubSpot) and uses real-time NLP and generative AI to surface actionable insights. The company serves mid-market and enterprise support operations across industries including retail, travel, and gaming, helping teams improve CSAT, reduce resolution time, and convert support data into business intelligence. Founded in 2015 and based in Dublin, EdgeTier is a privately held company with 51–200 employees.

HeadquartersDublin 2, Dublin 2

Company Size51–200 employees

Founded2015

Hiring MarketsIreland, Spain