Global artisanal Italian food marketplace with restaurants, cafes, and retail
Eataly operates a vertically integrated food business across 16+ countries, blending retail grocery, restaurants, and cafes with education—a model that creates operational complexity reflected in their tech stack and hiring. The company leans heavily on operations roles (244 of 345 active hires) and point-of-sale systems (Micros, POS, SevenRooms, OpenTable), with documented pain points in food cost control and inventory management across their multi-format locations.
Notable leadership hires: Head Chef, Store Operations Director, Cafe Lead, QSR Lead, Tech Lead
Eataly is a privately held food and beverage marketplace founded in 2007 in Turin, Italy, now operating across 16 Italian cities and multiple countries including the United States, Japan, Brazil, Germany, and Turkey. The business model combines retail grocery, full-service restaurants, cafes, and cooking classes under one brand—offering customers the ability to eat, shop, and learn about authentic Italian products and producers. The company employs 5,001–10,000 people globally and operates through a network of physical locations rather than a digital-first platform. Core operations cover inventory management, seasonal menu planning, new store openings, and promotional calendars; their tech infrastructure includes point-of-sale (Micros, OpenTable), restaurant management (SevenRooms), and enterprise tools (Salesforce Commerce Cloud, Dynamics 365).
Eataly's primary tools include Micros and OpenTable for point-of-sale and restaurant management, SevenRooms for guest management, Salesforce Commerce Cloud for e-commerce, Dynamics 365 for enterprise operations, and Adobe Creative Suite for marketing assets. Microsoft Office (Excel, PowerPoint, Word) supports back-office work.
Eataly actively recruits across the United States, Canada, Italy, France, and the United Kingdom, reflecting their global footprint and multi-country expansion strategy.
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