Direct-to-consumer beauty brand scaling via influencer and retention marketing
Pilgrim is a D2C beauty company founded by IIT/IIM alumni operating across India and Spain. The stack reveals a marketing-first operation—MoEngage, WebEngage, and CleverTap for customer engagement; Instagram and YouTube for acquisition—paired with minimal engineering infrastructure (no data warehouse, no CI/CD, no custom backends in the visible stack). Sales dominates hiring (29 of 49 roles), but projects center on retention mechanics: automated journeys, lifecycle optimization, and churn prevention, suggesting the real growth lever is not new customer acquisition but keeping existing ones longer.
Pilgrim sells beauty and personal-care products direct-to-consumer, built on a foundation of influencer marketing and seasonal campaigns. The company operates from Mumbai with a team of 501–1,000 and is now expanding internationally into Spain. Active projects span travel planning integrations, custom package sales, product launches, and brand activations, with a strong emphasis on customer lifecycle and retention. Pain points center on international expansion velocity, demand forecasting, and churn reduction—typical scaling friction for D2C brands moving beyond single-market dominance.
Pilgrim uses MoEngage, WebEngage, and CleverTap for customer engagement and retention, plus Instagram and YouTube for content and acquisition.
Yes. Sales represents 29 of 49 active open roles, reflecting a sales-led hiring strategy alongside 6 marketing positions.
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