Dialpad Tech Stack

AI-powered communications platform for contact centers and sales teams

Software Development San Ramon, California 1,001–5,000 employees Founded 2011 Privately Held

Dialpad operates an AI-enhanced communications intelligence platform serving enterprise contact centers and sales teams. The stack reflects a mature go-to-market operation—Salesforce, Outreach, Highspot, ZoomInfo for sales motion; Zendesk, NetSuite, Workday for backend operations—paired with active adoption of Gemini, ChatGPT, and Claude. Current hiring velocity is accelerating across sales (40 roles) and engineering (33 roles), while pain points cluster around customer retention, churn reduction, and scaling operational processes, suggesting the company is shifting from acquisition to efficiency.

Tech Stack 49 technologies

Core StackWorkday Figma After Effects Adobe Premiere Pro Adobe Illustrator Adobe Creative Cloud JavaScript Salesforce ZoomInfo NetSuite Python Vue Redis Zendesk HubSpot Vertex AI Tableau Playwright Selenium Workday Studio HTML CSS Outreach Highspot Sales Navigator Windows macOS GCP AthenaHealth Dataform+16 more

AdoptingGemini ChatGPT Claude Grok

What Dialpad Is Building

◆Challenges

Customer retention and growth
Complex communications problems
Process bottlenecks
Streamlining payroll processes for scale
Complex multi-state tax compliance
Improving forecast accuracy
Reducing churn and downsell
Proprietary data protection
Growing vsb customer base
Reducing development overhead

▲Active Projects

Implementation of dialpad talk, contact center, and/or sell
Quarter-end and year-end payroll processes
Design system (dialtone)
Strategic outbound campaigns
Executive sponsor program
Implementation of new procure-to-pay system
Build strategic prospecting campaigns
Create net new prospecting lists
New backend experience
Next generation billing platform

Hiring Activity

Accelerating130 roles · 75 in 30d

Department

Sales

Engineering

Support

Finance

Design

Marketing

Ops

Product

Seniority

Senior

Mid

Manager

Junior

Director

Lead

Notable leadership hires: Business Operations Director, Director Business Operations

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About Dialpad

Dialpad is an AI-powered communications intelligence platform that helps enterprises—including Fortune 500 companies in financial services, healthcare, telecommunications, and retail—manage customer interactions across contact centers and sales teams. Founded in 2011 and headquartered in San Ramon, California, the company serves 1,001–5,000 employees across eight countries. The platform integrates call handling, transcription, and AI-driven insights with CRM and billing systems. Current project priorities include a next-generation billing platform, a design system (Dialtone), strategic prospecting campaign build-outs, and payroll/tax compliance automation—indicating focus on both product modernization and operational scale.

HeadquartersSan Ramon, California

Company Size1,001–5,000 employees

Founded2011

Hiring MarketsUnited States, Japan, Philippines, Canada, Brazil, United Kingdom, India, Australia

Frequently Asked Questions

What is Dialpad's tech stack?

Dialpad uses Salesforce, Outreach, and Zendesk for customer-facing operations; GCP, Vertex AI, and Dataform for data/ML; and Workday, NetSuite for backend. Currently adopting Gemini, ChatGPT, and Claude for AI capabilities.

What are Dialpad's current business priorities?

Active projects include a next-generation billing platform, design system modernization (Dialtone), strategic prospecting campaigns, and payroll/tax compliance automation. Pain points focus on customer retention, churn reduction, and operational scaling.