Managed IT, cybersecurity, and ERP services for manufacturers and distributors
Custom Information Services operates as a regional managed services provider for mid-market manufacturers and distributors across Dallas-Fort Worth, combining infrastructure management with ERP implementations and cybersecurity. The tech stack reveals active experimentation with ML infrastructure (FAISS, TensorFlow, PyTorch, SageMaker, Vertex AI) alongside traditional enterprise tools—an unusual combination for a services firm that suggests internal capability-building around AI agents and autonomous workflows, possibly to differentiate their managed services offering or unlock new service lines.
Custom Information Services provides managed IT, cybersecurity, and ERP solutions to mid-market businesses in the Dallas-Fort Worth region, with 35+ years of operational history. They serve CEOs, CFOs, COOs, CIOs, and IT directors across manufacturers, distributors, and related verticals. Core offerings include managed network services, on-premises and cloud infrastructure (AWS, Azure, GCP, VMware, Hyper-V), SQL Server deployments, and implementations of specialized ERP platforms (Microsoft Dynamics GP, BatchMaster, Vicinity Manufacturing, SalesPad). The team operates as a support-heavy organization (5 support staff) with a small engineering group, structured to deliver proactive monitoring and continuous infrastructure planning rather than project-driven engagements.
Microsoft Dynamics GP, BatchMaster Manufacturing, Vicinity Manufacturing, and SalesPad for Distribution. They also implement SQL Reporting Services and Intercompany Processing solutions.
AWS, Azure, and Google Cloud Platform. On-premises virtualization runs on VMware and Hyper-V, with network infrastructure from Cisco, Fortinet, Palo Alto Networks, and SonicWall.
Active projects include new infrastructure deployment, system upgrades, audit database maintenance, and design of autonomous AI workflows with third-party agent integration and learning feedback loops.
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