Global claims management and TPA services for insurance carriers and corporates
Crawford & Company operates a large-scale claims administration platform serving over 70 countries, built on a .NET/SQL Server core with Azure and AWS infrastructure. The tech stack reveals a mature enterprise operation: heavy use of domain-specific tools (Xactimate for property claims), established CI/CD (Azure DevOps, Jenkins), and frontend diversity (Angular, React, Vue) suggesting modular client-facing systems. Hiring patterns emphasize operations and support roles over engineering, consistent with a service-delivery business where claims processors and adjusters scale faster than platform development.
Notable leadership hires: Learning & Talent Lead
Crawford & Company is the world's largest publicly listed independent claims management and third-party administration (TPA) provider. The company handles claims for insurance carriers, brokers, and corporate self-insured clients across workers compensation, property, casualty, and specialized lines. Operating from Peachtree Corners, Georgia with over 10,000 employees across 12+ hiring countries, Crawford manages complex, high-volume claim lifecycles: from intake and investigation through settlement and return-to-work coordination. Current operational priorities include reducing claim settlement timelines, controlling overall claim costs, and simplifying handoffs in their claims workflow while managing compliance variation across multiple regulatory jurisdictions.
Core platform uses .NET (5, Core, ASP.NET MVC/Core), SQL Server, Oracle, and Azure/AWS infrastructure. Claims-specific tooling includes Xactimate. Frontend spans Angular, React, and Vue; CI/CD relies on Azure DevOps, Jenkins, and GitHub.
Active initiatives include cat response automation, digital learning enhancement, claims process simplification, specialty marketing expansion, contractor estimate management, and a global training redesign program.
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