All-inclusive resort and convention venue in Florianópolis with timeshare and vacation club operations
Costão do Santinho is a 1,000+ person all-inclusive resort operator in Florianópolis running three distinct revenue streams: hotel occupancy, corporate events and conventions (MICE), and timeshare/vacation club memberships. The company is mid-way through an ERP implementation while scaling timeshare offerings and reactivating lapsed membership contracts—a churn-recovery focus reflected in both their active projects and stated pain points. Network and systems stability are operational priorities, evidenced by heavy use of infrastructure tools (Zabbix, MikroTik, Cisco, FortiGate) and ongoing system maintenance work.
Costão do Santinho operates an all-inclusive resort complex in Florianópolis, Santa Catarina, catering to leisure guests, corporate events (conventions, sales meetings, incentive campaigns), and timeshare/vacation club members. The property houses one of Brazil's largest beachfront convention centers. The company, founded in 1991 and privately held, manages three business units: hospitality (rooms and F&B), events and corporate gatherings, and membership-based vacation programs. Current initiatives include ERP system deployment, timeshare portfolio expansion, customer reactivation campaigns, and new partnership development in the events segment. Hiring remains concentrated in sales and operations roles, with decelerating recruitment velocity.
Costão do Santinho is an all-inclusive resort in Florianópolis with an integrated convention center, timeshare/vacation club programs, and event hosting capabilities. Founded in 1991, it employs 1,001–5,000 people and operates across hospitality, MICE (meetings, incentives, conferences, exhibitions), and leisure travel.
The company runs Windows, TOTVS (ERP), Jira (project management), Freshdesk (support), and infrastructure stack including Zabbix, MikroTik, Cisco, FortiGate, and Ubiquiti UniFi. An ERP implementation is currently underway.
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