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Contax360 BPO Solutions, Inc. Tech Stack

Onshore and nearshore BPO with multi-location contact center operations

Outsourcing/Offshoring Plantation FL, Florida 201–500 employees Founded 2007 Privately Held

Contax360 operates onshore and nearshore contact center and BPO services across Florida and Jamaica, serving enterprise clients across multiple industries. The company is actively addressing cloud migration and hybrid-environment complexity — a core technical challenge for distributed BPO operations — while hiring across ops, sales, and support to scale regional capacity. The tech stack (AWS, Avaya, Terraform) reflects infrastructure modernization work, though the pain-point list signals ongoing friction around real-time scheduling, SLA consistency, and operational alignment across geographies.

Tech Stack 12 technologies

Core StackAWS CloudFormation Terraform AWS RDS AWS Lambda AWS CDK VPC Excel Avaya Word Outlook PowerPoint

What Contax360 BPO Solutions, Inc. Is Building

◆Challenges

Optimizing global contact center operations
Ensuring operational consistency across locations
Migration to cloud
Hybrid-cloud environments
Managing real-time scheduling across multiple time zones
Ensuring consistent service levels across regions
Managing shrinkage across locations
Improving service level agreement adherence
Delinquent account resolution
Revenue target achievement

▲Active Projects

Proof-of-concepts
Migration strategies
Modernization initiatives

Hiring Activity

Accelerating10 roles · 6 in 30d

Department

Ops

5

Sales

3

Support

3

Engineering

1

Seniority

Junior

6

Senior

5

Mid

1

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About Contax360 BPO Solutions, Inc.

Contax360 BPO Solutions operates onshore and nearshore contact center and business process outsourcing services, with hubs in Florida and Jamaica. Founded in 2007, the company serves enterprise and mid-market clients across multiple industries with a workforce of over 900 agents across both locations. Core services span omnichannel customer experience delivery and back-office process outsourcing. The company is actively managing cloud infrastructure migration, hybrid-environment operations, and multi-location scheduling and service-level consistency.

HeadquartersPlantation FL, Florida

Company Size201–500 employees

Founded2007

Hiring MarketsJamaica, South Africa, United States

Frequently Asked Questions

What is Contax360's tech stack?

Primary stack: AWS (including RDS, Lambda, VPC, CloudFormation), Terraform, AWS CDK for infrastructure; Avaya for contact center operations; Microsoft Office suite (Excel, Word, Outlook, PowerPoint) for business operations.

Where is Contax360 headquartered?

Plantation, Florida. The company also operates a major nearshore center in Jamaica, one of the largest privately managed contact center facilities in the country.