Capita Tech Stack
Business process outsourcer serving UK public and private sectors
Capita operates a large-scale business process outsourcing (BPO) operation across eight countries, primarily serving UK government, local authorities, and enterprise clients. The tech stack reveals a hybrid enterprise posture—heavy on legacy (SAP, Oracle, SQL Server, .NET)—while actively replacing MPLS and SAP and adopting cloud infrastructure (Azure OpenAI, Azure Cognitive Services, Azure Machine Learning). This modernization pattern, paired with active hiring across support, ops, and engineering roles and concurrent projects around AI-led transformation and ServiceNow deployment, signals a strategic shift from traditional outsourcing toward data-driven, AI-augmented service delivery.
Tech Stack 116 technologies
What Capita Is Building
◆Challenges
- Modernising training
- Meeting kpi targets
- Improving training delivery speed
- Improving customer satisfaction
- Ensuring data governance compliance
- Ensuring compliance with gas safety standards
- Modernising military education
- Meeting service level agreements
- Improving recruitment and selection process
- Managing fire risk
▲Active Projects
- Service transition planning and execution
- Recruiting partnering project
- Ai-led transformation programmes
- Deploy and improve servicenow service management platform
- Sdwan implementation
- Project selborne
- Selborne transformation
- Modernised centre of learning for submariners
- Ai solution integration
- Synthetic training systems
Hiring Activity
Department
Seniority
Notable leadership hires: Network Operations Lead, Customer Service Team Lead, Head of HR, Operations Director, Sales & Bid Director
