Housing association managing 45,000 homes across England with integrated support services
Bromford is a large UK housing association operating across central and south-west England, serving approximately 100,000 residents. The tech stack is Microsoft-native (Dynamics 365, Power Platform, Azure DevOps), with active engineering hiring and a project roadmap centered on home investment, maintenance coordination, and Dynamics customization — indicating a shift from manual processes toward integrated customer service and field operations tooling.
Bromford provides rental housing, shared ownership, and outright-sale homes across England. Beyond property management, the organization operates specialist support services, care programs, and training initiatives for residents. The business spans new construction, major repairs, maintenance cycles, and support for vulnerable populations. With nearly 45,000 properties and 100,000 residents, operations involve coordinating lettings, maintenance crews, procurement, and compliance across dispersed teams and locations.
Bromford's primary tools are Microsoft ecosystem: Dynamics 365 Customer Engagement, Power Platform, Power Automate, Azure DevOps, Microsoft 365, and Office applications. They also use Mailchimp for communications and Adobe Creative Cloud.
Major initiatives include home investment and repairs, empty homes conversion, cyclical maintenance coordination, Dynamics 365 customization for customer and field service, CI/CD pipeline improvements, and site acquisition planning.
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