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Birdeye Tech Stack

AI agents for multi-location brand marketing and reputation management

Software Development Palo Alto, California 1,001–5,000 employees Founded 2012 Privately Held

Birdeye operates a marketing platform centered on agentic AI, serving 200,000+ multi-location businesses. The tech stack—Python, FastAPI, gRPC, Kubernetes, plus NLP models (spaCy, BERT, Word2Vec) and data infrastructure (Kafka, Airflow, Snowflake, BigQuery)—reveals heavy investment in NLP and real-time processing for reputation and social analytics. The hiring mix is heavily weighted toward sales (18 open roles) with meaningful data (8) and engineering (5) support, paired with active work on threat modeling and security scaling, signaling growth into enterprise segments with compliance requirements.

Tech Stack 66 technologies

Core StackAWS FastAPI gRPC Docker Kubernetes Python Salesforce Snowflake ClickHouse Databricks Salesloft dbt Apache Airflow Kafka Apache Spark SageMaker Vertex AI BigQuery GCP Word2Vec TextBlob NLTK spaCy Gensim CoreNLP BERT GloVe Azure Google SQL+33 more

What Birdeye Is Building

Challenges

  • Expanding into new markets
  • Supporting global teams across time zones
  • Sales pipeline management
  • Scaling outbound pipeline
  • Fast-paced 24/7 environment
  • Generating high-quality pipeline
  • Scaling security organization
  • Maintaining compliance across multiple standards
  • Vulnerability management across cloud infrastructure
  • Scaling partner-sourced revenue

Active Projects

  • Develop agents
  • Develop agentic ai solutions
  • Deploy ml models on kubernetes clusters
  • Implement rigorous operating rhythm for outbound activities
  • Sales playbook development
  • Pulse surveys
  • Recognition programs
  • Dei integration
  • Develop security organizational structure
  • Build threat modeling program

Hiring Activity

Steady45 roles · 15 in 30d

Department

Sales
18
Data
8
Engineering
5
Marketing
3
HR
2
Product
2
Support
2
Customer-Success
1

Seniority

Senior
15
Mid
13
Junior
5
Lead
5
Manager
5
Director
1
Principal
1
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About Birdeye

Birdeye is a SaaS platform for multi-location brands—franchises, retail chains, service networks—built around AI agents that handle reputation, social media, local search listings, and customer messaging. The product spans review management, social engagement, local SEO, referral generation, and survey collection. Core customers operate across geographies; the company's hiring presence spans the US, UK, Australia, and India, with ongoing investment in global ops scaling and compliance infrastructure.

HeadquartersPalo Alto, California
Company Size1,001–5,000 employees
Founded2012
Hiring MarketsIndia, Australia, United Kingdom, United States

Frequently Asked Questions

What tech stack does Birdeye use?

Python, FastAPI, Kubernetes, Kafka, Snowflake, BigQuery, spaCy, BERT, Salesforce, and SageMaker/Vertex AI. Infrastructure runs on AWS and GCP.

What countries does Birdeye hire in?

United States, India, Australia, and United Kingdom. The distributed hiring footprint matches their stated focus on supporting global teams across time zones.

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