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British Heart Foundation Tech Stack

UK's largest independent funder of cardiovascular disease research

Non-profit Organizations London, London 1,001–5,000 employees Founded 1961 Nonprofit

British Heart Foundation is a research charity operating across fundraising, retail, and grants administration at scale (1,001–5,000 staff). The tech stack is enterprise-standard (Salesforce, Workday, Blackbaud, Microsoft 365), but the project list reveals operational friction: active work on CRM system updates, Workday governance, and donation/collection workflows suggests the organization is scaling internal systems to handle high-volume fundraising and retail operations without yet having achieved stable process automation.

Tech Stack 12 technologies

Core StackWorkday Salesforce Dynamics 365 Outlook Word Excel Teams Blackbaud PowerPoint Raiser's Edge Microsoft Office Blackbaud CRM

What British Heart Foundation Is Building

◆Challenges

High volume of collections, deliveries and donations
Reducing clothing and furniture waste
Maximizing sales and profit
Ensuring commercial performance maintained
Strengthening three lines of defence model
Maintaining risk-based approach
Coordinating external providers
Implementing updates to crm system
Managing crm housekeeping programmes
Supporting users with day-to-day issues

▲Active Projects

Annual audit plan
Three lines of defence model strengthening
Implementing updates to crm system
Managing crm housekeeping programmes
Tenant optimisation and governance of workday
Designing scalable, compliant, user-centre workday solutions
Cross-charity projects
Best practice ways of working
Future of fundraising operations
Charity of the year partnership

Hiring Activity

Accelerating15 roles · 7 in 30d

Department

Sales

3

Fundraising

2

HR

2

Marketing

2

Data

1

Engineering

1

Finance

1

Merchandising

1

Seniority

Senior

7

Manager

4

Junior

2

Mid

1

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About British Heart Foundation

British Heart Foundation has funded cardiovascular disease research in the UK since 1961, positioning itself as the country's largest independent funder in the sector. The organization operates a complex multi-channel model combining research grants, retail operations (clothing and furniture), and direct fundraising. With 1,001–5,000 employees across fundraising, commercial retail, finance, and operations, BHF manages significant donation and collection volumes alongside compliance and governance structures. Current operational priorities include strengthening internal controls, optimizing CRM and Workday implementations, and improving retail profitability.

HeadquartersLondon, London

Company Size1,001–5,000 employees

Founded1961

Hiring MarketsUnited Kingdom

Frequently Asked Questions

What CRM does British Heart Foundation use?

BHF uses Salesforce and Blackbaud (including Raiser's Edge for donor management). Active projects include implementing CRM system updates and managing CRM housekeeping programmes.