Benjamin Franklin Plumbing, LLC Tech Stack

Plumbing franchise network with dispatch and field management operations

Consumer Services Phoenix, Arizona 1,001–5,000 employees Privately Held

Benjamin Franklin Plumbing is a multi-unit plumbing franchisor operating 1,000+ employees across residential service delivery in the US and select international markets. The tech stack centers on ServiceTitan (field service management), basic productivity tools (Office, iPad), and social media advertising—typical for a service-delivery-led franchise. Active hiring is concentrated in operations (230 roles) and field technicians, with projects signaling business diversification: new drain, HVAC, and electrical service lines alongside core plumbing. Pain points cluster around scheduling efficiency, lead generation, and callback reduction—the operational friction points that field service franchises face at scale.

Tech Stack 17 technologies

Core StackMailchimp PyTorch Canva Meta Ads ServiceTitan iPad Word Excel Service Titan Outlook Meta Instagram TikTok iPhone Microsoft Office CapCut InShot

What Benjamin Franklin Plumbing, LLC Is Building

◆Challenges

Maximizing lead opportunities
Pay that doesn’t reflect your value
Reducing callbacks
Maximizing scheduling efficiency
Compress call scheduling
Shortfall of repair calls
Underperforming teams
Cold leads
High demand for plumbers
Maintain appointment conversion ratio

▲Active Projects

New drain division
Digitizing inventory process
Plumbing service & installation division
Train new technicians
Start new electrical company
Starting new hvac company
Training new hvac technicians
Mailchimp email system management
Yearly social media marketing plan execution
Bath remodeling solutions

Hiring Activity

Minimal370 roles · 40 in 30d

Department

Ops

230

Construction

Sales

Support

Operations

Plumbing

Logistics

Marketing

Seniority

Mid

165

Junior

Senior

Lead

Manager

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About Benjamin Franklin Plumbing, LLC

Benjamin Franklin Plumbing operates as a residential plumbing services franchise, positioning reliability (on-time arrival and completion) as its core brand promise. The company franchises the model across North America while maintaining corporate operations in Phoenix, Arizona. Revenue and scale come from a network of franchisees delivering plumbing, drain cleaning, and related home services. The organization is now layering adjacent service categories—HVAC, electrical, and bath remodeling—to expand the addressable services per customer. Operations and field teams form the bulk of headcount; sales and marketing roles remain lean, suggesting a franchise-recruitment and lead-generation focus rather than direct B2B sales.

HeadquartersPhoenix, Arizona

Company Size1,001–5,000 employees

Hiring MarketsUnited States, Brazil, Canada, Peru

Frequently Asked Questions

What software does Benjamin Franklin Plumbing use?

ServiceTitan (field service management and dispatch), Microsoft Office, iPad for field operations, Mailchimp for email marketing, and Meta/Instagram/TikTok for customer acquisition.

What new services is Benjamin Franklin Plumbing launching?

Active projects include new drain division, electrical company, and HVAC services, plus bath remodeling solutions. Technician training is underway for both new HVAC and plumbing divisions.