AI agents for contact center and customer service automation
Automaise builds conversational AI agents for contact centers, built on C# + .NET + MongoDB + RabbitMQ, with integrations to OpenAI, Claude, and Gemini for LLM routing. The hiring mix is sales-heavy (5 roles) against a small engineering team (3), paired with active partner development across Europe and the UK—indicating a land-and-expand motion focused on regional distribution rather than direct enterprise scale.
Automaise is a SaaS platform for deploying AI-driven customer service automation, based in Braga, Portugal. The product suite spans conversational AI (chatbots and voicebots), case ticketing, agent assist, and backoffice process automation. Their tech foundation is .NET + MongoDB + RabbitMQ, deployed on Azure and AWS, with LLM integrations enabling RAG-powered case resolution. The company targets mid-market contact centers and service organizations navigating early-stage digital transformation, where operational inefficiencies in customer service remain a core friction point. Current execution centers on partner program development and regional expansion across Europe and UK.
C#, .NET Core, MongoDB, RabbitMQ, Redis, Angular, Docker, Azure, AWS. AI layer: OpenAI, Claude, Gemini with RAG architecture.
Braga, Portugal. Founded 2017, 51–200 employees, privately held.
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