Pharma communications and services provider for HCP and patient engagement
Alphanumeric operates a services-driven pharmaceutical communications platform connecting pharma companies with healthcare providers and patients. The tech stack is enterprise-heavy (SAP, ServiceNow, Workday, Power BI) with no active adopts or replacements—suggesting a stable, operationally mature organization. The hiring velocity is accelerating across engineering, support, and manufacturing roles, with nearly half posted in the last 30 days, while active projects span site buildouts, warehouse scaling, and process standardization—all pointing to rapid operational expansion rather than platform innovation.
Alphanumeric Systems, founded in 1979 and headquartered in Raleigh, NC, bridges pharmaceutical manufacturers with healthcare professionals, patients, and caregivers through tailored communication and engagement solutions. The company operates at scale across 201–500 employees and maintains a global footprint, hiring across the US, Canada, India, Norway, Poland, Hungary, Portugal, and the Philippines. Core services include omnichannel outreach, digital engagement platforms, contact center operations, and managed professional services; the company uses SAP and ServiceNow for back-office operations, Workday for HR, and Power BI for analytics. Active projects include large-scale pharmaceutical site buildouts, multi-site capital facility programs, and warehouse provider onboarding, while addressing operational challenges in supply-chain visibility (overages, shortages, damages), on-time delivery across sites, and quality system maturity.
Core enterprise stack: SAP, ServiceNow, Workday, Power BI, Microsoft 365 (Teams, SharePoint, Office). Operational systems: LIMS, DeltaV, SmartPlant 3D for manufacturing and process control.
Large-scale pharmaceutical site buildouts, multi-site capital facility programs, warehouse provider onboarding, product simplification initiatives, and process improvements to reduce supply-chain damage and delivery delays.
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