2CX Tech Stack

Contact center platform with omnichannel, IVR, and automation for customer service operations

IT Services and IT Consulting São Paulo, São Paulo 201–500 employees Founded 1997 Privately Held

2CX operates a contact center technology stack centered on Asterisk + SIP for telephony, deployed across AWS, Azure, and GCP. The company is managing cloud infrastructure at scale (VM creation, capacity analysis, cost optimization, security hardening) while maintaining on-premises Linux/Windows deployments — a hybrid footprint that explains active work on telecom configuration and environment stability. Hiring remains steady but shallow (7 open roles, mostly mid-level engineers and support), suggesting a mature, stable product line rather than rapid expansion.

Tech Stack 11 technologies

Core StackLinux VMware AWS PHP BPMN Windows SIP Xen Asterisk Azure GCP

What 2CX Is Building

◆Challenges

Process transformation via technology
Optimizing cloud costs
Maintaining secure cloud environments
Ensuring infrastructure stability

▲Active Projects

Vm creation and capacity analysis
Telecom configuration
Cloud environment maintenance

Hiring Activity

Steady7 roles · 2 in 30d

Department

Engineering

2

Support

2

Other

1

Product

1

Talent

1

Seniority

Mid

3

Junior

2

Intern

1

Senior

1

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About 2CX

2CX is a contact center software provider based in São Paulo, serving Brazilian and regional enterprises. The company resulted from a merger between Callflex and VoxAge, combining decades of experience in customer service technology. The product platform covers omnichannel routing, IVR/URA systems, predictive dialers, digital agents, RPA automation, and self-service portals — designed for sales, customer support, collections, and back-office operations. The core infrastructure runs on Asterisk and SIP with cloud deployments (AWS, Azure, GCP) alongside on-premises installations.

HeadquartersSão Paulo, São Paulo

Company Size201–500 employees

Founded1997

Frequently Asked Questions

What technology does 2CX use for contact center operations?

2CX builds on Asterisk and SIP for telephony, BPMN for process modeling, and deploys across AWS, Azure, and GCP. On-premises environments run on Linux and Windows with VMware and Xen hypervisors.